Tag Archives for service fee.
What becomes an even worse practice is charging a 5% add-on service fee for workers and not actually giving the money to those workers which is what the Los Angeles City Attorney suggests seems to be happening at Hyatt’s Thompson and tommie Hollywood hotels.
Several hotels in Marriott’s Autograph Collection now hit guests with an extra $4.99 per night ‘sustainability fee’ that isn’t included in the room rate. The fee isn’t described on the hotels’ websites, either.
This appears to be a fee to sustain the hotel owner’s revenue since they do not even appear to be pretending that tacking on a non-optional fee – drip pricing – somehow benefits the environment.
The J.W. Marriott Las Cabos Resort has been charging Bonvoy members a $30 per night redemption fee when staying on points.
That practice is ending and Marriott will be refunding guests that have been overcharged.
Starting January 3rd, SWISS will begin charging a “Swiss Service Fee” for booking tickets in its home Swiss market – including tickets purchased online. SWISS unveiled its new and more transparent 2005 Distribution Model to the travel sector back in June 2004. Under the new model, the price paid for any SWISS ticket will consist of two components, which will be shown separately on the ticket. The first of these will consist of the fare, all airport user fees and any other flight-related surcharges. The second will be the SWISS Service Fee. The new approach will enable customers to distinguish clearly between the price they pay for their journey by air and the service fee they are charged for the advisory, booking and ticket-issuing services provided by SWISS. Maybe they should charge a higher fare…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
