Tag Archives for southwest airlines.
Southwest killed its “Bags Fly Free” promise, but travelers aren’t giving up that easily. A clever workaround buried in Southwest’s vacation bundles still lets you check two bags for free — even after the airline took the perk away.
A Delta flight attendant in uniform confronted Southwest gate agents in Atlanta, demanding they “clean it up” after witnessing what he saw as an unprofessional boarding gate. The tense exchange—caught on video—shows the Delta crew member calling out Southwest as passengers looked on.
A Southwest flyer typed a Facebook post so large everyone around could read it — and one seatmate did more than glance. Now the internet can’t stop sharing their overshared confession.
A new Southwest Airlines says the airline “will open several airport lounges” and tests $500-plus premium credit card products offering access.
Southwest was once the airline that promised “Bags Fly Free.” Now it’s bag fees, seat fees, even expiring credits. Wall Street says this is the fix. Passengers call it betrayal. Maybe both are right.
Airlines aren’t getting a share of debit payments currently. The last major U.S. mileage-earning debit card was the SunTrust Delta SkyMiles product a decade ago.
After abandoning their core business model and customers, Southwest’s CEO is weighing first class cabins, airport lounges, and Europe flights in a scramble to redefine the airline.
Airports from San Francisco to Amsterdam are cutting background noise—but in Denver, Southwest has not joined, leaving travelers stuck with constant announcements.
With marketing dollars from T-mobile, Southwest will begin offering free wifi to Rapid Rewards members starting October 24. The problem is that Southwest currently offers the worst wifi among U.S. airlines.
A clearly intoxicated passenger grabbed another woman’s hair, slapped and spat at her, and shouted body-shaming insults on a Southwest Airlines flight from New York LaGuardia to Kansas City back on June 16. The woman was restrained with zip-ties, and she was ultimately removed from the aircraft back into the terminal on a gurney.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
