Tag Archives for southwest airlines.
Southwest Airlines is surveying a new elite program and gutting the Companion Pass. That’s one of only two things left that the airline has going for it.
In recent summers, Southwest Airlines has had to deal with soda cans exploding during flight service. That’s led to a significant number of flight attendant injuries. Fortunately, they think they have a solution.
It looks like Southwest Airlines is going to start flying to Iceland.
Southwest CEO Bob Jordan said he wants to fly transatlantic from Nashville, too. And he’s talking up sprucing up the experience and offering a lounge, too.
One of the most frustrating things for airline passengers is being forced to give up their carry-on bag at the gate. You’re supposed to be allowed a carry-on and a personal item when you fly on most airlines in the U.S. However, overhead bins fill up, and passengers getting on the plane last are often forced to ‘gate check’ their bags because the plane runs out of room.
Southwest Airlines is expected by many to announce its first flight to Europe, launching Iceland service next year.
You can no longer change the outbound portion of a ticket without affecting the return and this appears even to impact same day flight changes.
Passengers were initially told the stop was for a “fuel top-off.” Instead, video shot from inside the cabin shows at least eight officers in tactical gear storming the aircraft, ordering everyone to keep their heads down, and escorting a single male passenger off the aircraft. One officer rifles through the man’s rollaboard before the team exits.
Southwest Airlines had to take a delay on a flight from Las Vegas to San Jose on Thursday because of the sheer number of passengers in wheelchairs. At Southwest, customers asking for wheelchair assistance get better seats for free – and then usually walk off the plane and all the way out the terminal themselves on the other end of the journey. They don’t all need a wheelchair. They’ve just cracked the code.
There’s no frequent flyer earn and burn partnership at this point. They’re just offering connections, then, that are inferior to what competitors offer. However Southwest hints that they will be adding more Asian partners.
The airline that has been the most consistently profitable in the history of the U.S. airline industry has blown it all up to become just like the rest of the industry – only offering consumers less than other carriers.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
