Tag Archives for southwest airlines.
A Fifth Circuit judge openly laughed when the TSA argued it isn’t set up to refund millions of passengers—while defending a $48 million penalty against Southwest for allegedly failing to return the same security fees. The case tests whether an airline has to cut cash refunds for government fees when travel credits expire unused.
Southwest is going to add first class, and it’s basically unavoidable once the airline is selling basic economy and bag fees like everyone else. The problem is they aren’t built to deliver a true premium product—no seatback screens, limited power, and a cabin and galley setup that would need real investment for hot service—but without a top rung, their new fare strategy has nothing meaningful to upsell.
A passenger on a Southwest flight out of Phoenix filmed Donald Trump Jr. and a woman in a bright red pantsuit arriving in a black SUV, walking the ramp with what appears to be a Secret Service detail, and taking stairs under the jet bridge to board. Trump family members flying commercial isn’t unusual—but the funniest part is that after all that VIP choreography, he still picked Southwest.
The NTSB’s report on Southwest flight 3278 describes a near-miss at Orlando where the crew began a takeoff roll on a taxiway, apparently believing it was the runway. ADS-B data shows the 737-800 accelerating to roughly 70 knots before the takeoff was rejected, with air traffic control canceling the clearance mid-roll and ordering the aircraft to stop.
I’m exactly who Southwest’s “new” model is supposed to win over: Austin-based, flying their monopoly DCA–AUS route, happy to pay for extra legroom and rarely checking a bag. But I still book away because their wifi is effectively useless, turning a “premium” seat into lost work time instead of an upgrade.
Southwest has a “secret” infinite-legroom window seat on its 737-800s and MAX 8s: 16A and 16F, with nothing at all in front of them. They only exist because FAA overwing-exit rules force Southwest to delete the window in the row ahead, and a 175-seat cap in the pilot contract means that missing seat costs the airline nothing. I’ll show exactly where to find these seats, why they exist, and how other airlines like American and Delta have their own versions too.
DOT made headlines bragging about a “record” $140 million penalty against Southwest for its Christmas 2022 meltdown, but the airline was never really on the hook for that number. Now that the agency has quietly waived the final $11 million, and surprisingly that was the right move.
A Southwest Airlines customer service agent at Chicago Midway discovered he could print LUV vouchers even when no passenger was owed compensation — and teamed up with a Chicago teacher to sell them for cash. Now the teacher has been sentenced to federal prison for buying them.
The woman whose Southwest meltdown at a Denver gate went viral last week is back in a new video – this time screaming at another passenger on board. Same airline, same passenger, second meltdown.
A Southwest Airlines passenger says the carrier refused to let her service dog fly for free after staff claimed the dog had an “accident” in the terminal. She disputes that anything happened and says Southwest told her she’d need to pay a $150 pet fee and place the dog in a carrier instead.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
