Tag Archives for southwest airlines.
Southwest’s CEO is now openly talking about first class, airport lounges, and long-haul international flying — the very things the airline spent decades not being. The reason is ncredit card economics. Aspirational destinations, premium products, and lounges will drive Chase cardholders spending, including on a new premium card product..
Southwest Airlines has never had airport lounges, but a new Austin permit suggests that is about to change sooner than expected. A 20,000-square-foot “Project Oasis” lounge buildout appears tied to Southwest and targets completion by March.
Southwest used to give everyone free bags and open seating. Now those perks increasingly belong to elites — and Southwest is letting rival airline elites match into top status, then potentially do it again year after year.
Chase is offering a 30% bonus on transfers to Southwest Rapid Rewards, which sounds like value — until you remember how much Southwest has already taken away. The bonus mostly restores the value Rapid Rewards lost through devaluation, while showing how the new Southwest is happy to sell more points now that those points cost less to redeem.
Humanoid robots are now getting their own airline seats, and the rules are not ready. Southwest crews delayed one flight over a passenger’s 75-pound robot. On another crew had to figure out whether it was a passenger, baggage, or a lithium-battery problem. Robots are starting to enter ordinary travel faster than airline rules can keep up.
Passengers sued Boeing and Southwest over the 737 MAX because they feared flying it. Southwest pilots sued Boeing for the opposite reason: they say Boeing’s misrepresentations put the MAX into their contract, then the 20-month grounding cost them millions in flying time and pay.
A flight attendant has her job back, and nearly $1 million, after Southwest Airlines and her union worked together to fire her over her union and religious politics.
A Florida hotel is suing Southwest Airlines after a flight attendant on layover allegedly tampered with a sprinkler in her room, setting off flooding that spread through guest rooms and common areas. What makes it interesting is suing the employer, which has the deeper pockets but a more tenuous case for liability.
Shortly after takeoff from Las Vegas, a Southwest captain was struck in the head by the cockpit heads-up display hard enough to leave him seeing stars and vomiting, forcing the flight to turn back.
Air traffic control in Nashville turned a Southwest jet that was going around after an aborted landing directly into the departure path of another Southwest flight, triggering collision warnings in both cockpits. The two aircraft came within about 500 feet vertically before the crews and onboard systems avoided a far more serious outcome.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
