Tag Archives for southwest.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Southwest Airlines will stop serving peanuts August 1 citing passenger allergies. That’s really notable because of the history of ‘peanuts’ intertwined with the airline since its founding.
While peanuts are now a snack, they once stood for how frugal the airline was: other airlines served meals while Southwest served just peanuts. Peanuts at Southwest were once known as ‘Love Bites.’..
Anthony Bourdain was a fascinating and complicated man. He certainly inspired a portion of my travels. He left the bulk of his estate to his 11 year old daughter.
Reportedly his estate is worth just over $1 million, which raises a ton of questions about why it’s not much more. Additionally, if he had outlived his daughter, his will says her inheritance would go to her nanny.
The single most important factor in whether or not you have a good flight is having an empty seat next to you. The food or snacks seem better. Flight attendants seem friendlier. It’s less stressful overall.
So regardless of your size, if you feel more comfortable buying extra space, it’s something to consider especially when the price is right. Airlines don’t just sell extra legroom seats — who knew they sell extra width too?
Southwest, Delta and United telephone customer service has been compared to ringing up the IRS.
During irregular operations, bad weather events, calling an airline is much worse than usual – because everyone else is calling too. I’m used to hearing that “we’re experiencing unusually high call volumes” all the time as an excuse for not investing in customer service. It’s actually true during storms or other outages.
Long-time Southwest Airlines CEO Herb Kelleher used to say they were in the customer service business “we just happened to fly airplanes.” Jeff Bezos talks about the importance of focusing on your customers, not on your competitors.
Those are two principles I think about in the me-too US airline world. And principles I thought of when I saw Mark Ross-Smith share on Facebook how he interacts with customers.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta listed a job for a sales associate on LinkedIn whose role would be to “develop relationships and ties in the Austin market with key community and industry organizations to support Delta’s Focus City initiative.”
Southwest Airlines Rapid Rewards has a new campaign to attract other airlines’ best customers. They will give you their elite status right away.
When passengers drink all the booze onboard that deserves congratulations.
When pilots drink, though, that’s serious. Serious enough that when the American Airlines had a photo of two bartenders dressed as pilots in their inflight magazine they had to apologize for the poor judgment that showed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
