Tag Archives for starwood.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When Marriott’s acquisition of Starwood first closed, they immediately allowed you to link accounts. That gave you the ability to status match and it gave you the ability to move points between accounts at a ratio of 1 Starpoint to 3 Marriott points. Linking accounts does not and will not ever automatically combine them.
Marriott tells me they are “now rolling out [the ability to combine accounts] in batches to our members through tomorrow. As a result, when members log in and see the prompt they will have the opportunity to combine their accounts.”
Marriott’s new loyalty program has launched, but as of this writing they’re still working through the IT. They told us to expect things to be down throughout Saturday. If things work on Sunday I’ll be impressed.
Compared to what might have happened I still think that the new Marriott program is about the best we could possibly have hoped for or expected. It’s stapling some version of the Starwood elite program onto some version of the Marriott redemption program (‘the best of both worlds’) along with some devaluation of each.
Bibles have been in hotel rooms for over 100 years, dating back at least to 1908 at the Superior Hotel in Superior, Montana. The Gideons, which was formed by two men sharing a hotel room in 1898, give them away for free.
The average life of a hotel room bible is six years. Guests take them, even though they say ‘thou shalt not steal’ inside.
Marriott is launching a new program August 18th which will be the same for all of Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards.
Accessing frequent guest accounts, and even making reservations, is expected to be offline most of that day. In addition Marriott Rewards and Ritz-Carlton Rewards accounts may be unavailable during overnight hours between now and the 18th. These overnight outages shouldn’t affect Starwood accounts.
Starting August 18th though you won’t be able to use previous travel package redemptions for a month.
Marriott is losing the St. Regis, W, and Westin in Dubai all at once. That’s a one-third hit to the number of legacy Starwood rooms in Dubai, including the same owner pulling the St Regis Habtoor Polo Resort and Spa in recent days.
Dubai was one of Starwood’s most important markets, they had a legacy Emirates partnership similar to their Delta partnership in the US and a UAE co-brand credit card.
Starwood is offering a 35% discount on buying Starpoints through July 20. They’re actually letting you buy points at a price which those points are worth which is great.
Technically Starwood Preferred Guest will still exists August 1, but that’s a legal distinction. Marriott, Starwood, and Ritz-Carlton will all have the same program at this point just with different names because contractual issues prevent them from calling it one program. For all intents and purposes though this is the last sale of Starpoints qua Starpoints.
Yesterday’s news about Hyatt Place simultaneously oversold and undersold the changes being made.
What they didn’t say in the release was that early check-in at Hyatt Place hotels would be confirmed in advance for Globalists and Explorists rather than offered if available when you show up at the hotel.
Arne Sorenson thinks Marriott can out-Airbnb Airbnb by offering consistency, products, and service. His daughter tried an Airbnb once and assures him there’s nothing to worry about there.
If this is a growing piece of the market, Marriott needs to be in it. And they think that they can leverage their loyalty program to make it more attractive to customers.
Marriott’s legacy program offered lifetime 75 night elite status, and those who already achieved that status in the Marriott program, or who achieve it through Marriott-only activity by the end of the year, get to keep it. Starwood elites weren’t going to be given that opportunity.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
