Feb
21
2024
The least that an airline can do is clean the cabin and check that the seats are working before boarding the plane.
$9,000 for Dirt? The Overlooked Cleanliness Gap in High-End Air Travel
united airlines
Tag Archives for united airlines.
$18,000 Ticket to Nowhere: United Airlines Pilot Grounds 1K Passenger for Foul Language
Feb
21
2024
A United Airlines pilot who flies Boeing 757 and 767 aircraft kicked a top MileagePlus elite passenger off of a cross country flight from Newark to San Francisco and shared the story to social media.
The captain had gone up to the gate for paperwork and overheard this ‘1K’ customer cursing at the gate agent prior to boarding at Newark airport.
Pilot Comes Into The Cabin, Sees Wing Damage Leading To Emergency Landing For United Flight
Feb
20
2024
United Airlines flight 354 from San Francisco to Boston was forced to make an unscheduled landing in Denver on Monday due to damage observed on the aircraft’s wing.
While the aircraft was cruising at 31,000 feet, passengers reported seeing damage to the slats on the right wing.
United Airlines Just Grounded A Fleet Of Planes Because Its No Smoking Signs Don’t Turn Off
Feb
12
2024
United Airlines was the first airline to create a nonsmoking section back in 1971. Delta was the first to fully ban smoking worldwide in 1994. U.S. airlines were no longer permitted to allow smoking on any flight starting in 2000. Yet planes still have ashtrays! You’ll usually find them in or near the lavatory, because customers may smoke even though it’s illegal to do so. Passengers need to be told when not to smoke. And crewmembers need to be able to turn on that sign. If they can’t turn it on, because it is always on, then an exemption from the rule must be requested. Oops!
From QR Codes to Customer Woes: United’s “Agent On Demand” Is A Premium Perk Lost
Feb
12
2024
Three years ago United Airlines launched ‘agent on demand’ where customers would reach local agents, rather than a call center, when contacting customer service via their mobile device – scan a QR code at a hub, and chat by voice or video to deal with rebooking and other issues. This is a great feature, especially for the average passenger. It helps get real help faster, and utilizes agents efficiently.
It isn’t great for everyone, though.
Rumor: United Airlines To Open Hub In Florida
Feb
07
2024
United Airlines has over 700 new aircraft on order, even excluding 45 Airbus A350s that until recent Boeing production issues were expected never to materialize. If demand develops to support that sort of growth (though many aircraft on order will allow the airline to replace existing planes) they are going to need more places to send them. And one gap is certainly the Southeastern United States.
‘No Change Fees’: $10 Billion In Airfare Savings Since 2020, But There Are Two Traps To Avoid
Feb
06
2024
United Airlines’ Super Bowl ad with Kyle Chandler promotes “No Change Fees,” but is misleading about basic economy and how long you can use your travel credits when you cancel a trip. However the broader industry shift to dropping change fees on most fares has meant ticket changes that would have cost customers $10 billion to make.
Why United Airlines Offers Less Value Every Time For Passengers Flying The Cheapest Tickets
Feb
03
2024
United is the only airline that restricts full-sized carry on bags on basic economy fares. American and Delta offer better value that United on their cheapest tickets. And of course Southwest Airlines doesn’t have basic economy, and includes two checked bags at no extra charge on all tickets.
Flight Drama Over San Francisco: United’s Mid-Air Communication Breakdown
Feb
03
2024
United flight 35 from San Francisco to Osaka returned to San Francisco on Friday after dumping fuel. The aircraft was unable to make two way voice communication with air traffic control or with the airline’s dispatch.
The pilots of the aircraft communicated via text only.
Airbus’ Stealth Move: Eyeing United’s Boeing 737 MAX 10 Order in High-Stakes Aviation Coup
Jan
26
2024
United Airlines’ CEO pressured for a leadership change at Boeing amidst concerns over the Boeing 737 MAX 10, and the airline has said that they’ve removed their massive order for the planes from their fleet plans. Airbus is attempting to capture the order by offering to buy back delivery slots from current customers.
