Tag Archives for united airlines.
Beginning today, and expected to last for at least a week, United Airlines has stopped overnighting flight crew at downtown hotels in several cities including Atlanta, Chicago, Denver, Philadelphia, Portland, and Seattle.
The Chicago-based carrier, which has also moved its flight operations out of downtown Chicago to an alternate location, is making preparations for “potential election unrest.”
Airline lavatories are usually pretty simple. To be sure some passengers fail to use them, sometimes they’re inoperative and sometimes other passengers stink them up, but for the most part they work the same way. The only thing that confuses passengers is which one are they allowed to use?
This long-controversial question has been settled on United Airlines: to reduce bunching of passengers waiting in line for the loo, they may now use any lavatory on the plane. This is a coronavirus distancing measure.
United has a way for everyone to have confidence that travel is safe from the virus – test everyone on the plane before departure – and believes this can open up travel as well as bring back passengers. So they’re offering it free as a trial on several Newark – London flights that customers can choose to book. Now we’re getting somewhere.
A London-based flight attendant who worked United Airlines flight UA15 from London Heathrow to Newark on Tuesday tested positive for Covid-19. That flight attendant quarantined at an airport hotel. Eight London crew were supposed to work United flight UA829 from Newark to Mumbai the next day. They were taken off that four-day trip. The next day, I’m told, four of the eight tried to deadhead back to London Heathrow the next day but the flight’s Captain refused to carry them as passengers. So they traveled back on Thursday. Others pass rode back to Europe.
I asked United why passengers from the flight weren’t notified of their exposure and why the other flight attendants were allowed to deadhead back to Heathrow rather than quarantining?
United Airlines MileagePlus is now charging a premium for non-stop partner award tickets booked within a month of travel. Right now, of course, when people book air travel it tends to be at the last minute cause of all the uncertainty in the world. And United hasn’t even told members they made this change.
The cheapest tickets on United are a worse value than similar fares on Delta and Southwest (especially) but even American too. Right now most passengers aren’t well-informed and disproportionately book through sites like Expedia – and as a result don’t know that they’re getting less value, because these sites don’t tell them. Online booking sites don’t serve the people who are ostensibly their customers.
United Airlines flight attendants don’t have to social distance from each other in the galley. On long haul flights they’re in close contact with customers as they serve beverages and even meals. But the airline is telling them that as a Covid precaution they need to stop sharing beds up in the crew rest area of widebody aircraft.
This is an exceptionally interesting development, if true, both for the recovery in travel but also beyond that for understanding how the U.S. is responding to the Covid-19 epidemic as it progresses.
During Thursday morning’s United Airlines third quarter earnings call, airline CEO Scott Kirby reiterated his view that we won’t see full recovery of air travel until there’s a widely available vaccine, which he anticipates in the second half of 2021. However the airline also said that there appears to be a decoupling of travel bookings from the course of the virus.
Last week I wrote that airline rules don’t seem to apply to the rich and powerful after Mike McCaul, the fifth wealthiest member of Congress who is in a tight reelection race, flew Washington Dulles to Austin without a mask over his face.
He said it fell off when he was asleep. But new video has surfaced that calls that into question, and suggests the Congressman likely should be banned by United Airlines.
JP Morgan’s Jamie Baker writes in an investor note that the deal United Airlines struck with its pilots union to avoid 3000 furloughs includes giving the pilots first class seats that might have gone to customers as upgrades.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
