united airlines

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American And United Will Both Fly Non-Stop To Bangalore, But Their Strategies Are Very Different

by Gary Leff on September 23, 2020

Sep 23 2020

In mid-February, just as the coronavirus pandemic was gaining steam, American Airlines announced a partnership with Alaska Airlines and plans to serve Seattle – Bangalore, India. It was to be American’s return to India, and the first U.S.-Bangalore non-stop.

The flight’s launch as been delayed to next year, but American Airlines President Robert Isom told his airline’s pilots last week that they’re still committed to it – even though United Airlines has just announced plans to fly San Francisco – Bangalore and will likely pick up most of the non-stop tech corridor business, and they’re planning to launch their flight before American begins its service.

One Man Has Now Flown 22 Million Miles on United Airlines

by Gary Leff on September 15, 2020

Sep 15 2020

Two years ago United Airlines flyer Tom Stuker flew his 20 millionth mile. He’s kept up the pace because he just hit 22 million flown miles on United.

Tom Stuler has a Titanium Global Services card and a United plane named after him. Stuker has flown to Australia over 300 times and goes to Hawaii 3-4 times each year. In 2017 he had flown “over 9000 flights” on United.

United Airlines Sued For Assigning Only Attractive Flight Attendants To Work NFL Charters

by Gary Leff on September 12, 2020

Sep 12 2020

Airlines generally have specially picked cabin crew for public relations and VIP events. These flights aren’t assigned by seniority at many airlines.

Oops: United Website Let Anyone See Name And Ticket Details Of Customers Who Requested Refunds

by Gary Leff on September 10, 2020

Sep 10 2020

United Airlines has just fixed a glitch that allowed anyone to view the name and ticket details of customers who had requested refunds.

Anyone can check refund status online by entering their name and ticket number, but United wasn’t validating that names matched the ticket numbers whose information they displayed.

United Airlines Announces New Non-Stops To Johannesburg, Bangalore, Accra, and Lagos

by Gary Leff on September 9, 2020

Sep 09 2020

On Tuesday United Airlines teased new international long haul routes and this morning the airline briefed media about their plans. The airline made media promise not to place guesses on their social posts after the briefing. Now they have a new social post with the reveal.

United Airlines Offers 30 Clues For New Routes They’ll Be Announcing Tomorrow

by Gary Leff on September 8, 2020

Sep 08 2020

At 10 a.m. Central time (11 a.m. Eastern) on Wednesday United is making a big route announcement, and they’re dropping hints – they say there are 30 clues – in a video posted to social media.

Here’s the video, and some of the hints they’re dropping. There’ll almost certainly be new transatlantic service from Washington Dulles, Newark, and Chicago. A Boeing 767-300ER is involved. And there’s a new ultra-long haul route with a Boeing 787-9, could United actually fly to Bangkok?

Internal Memo: United Airlines To Furlough 16,370 Staff In October

by Gary Leff on September 2, 2020

Sep 02 2020

Airlines are much smaller today than they were a year ago. They expect to continue to be smaller even a year from now and perhaps even two years from now. So they need fewer people on staff.

United, which was the first and most vocal about the need to shed staff, is now out with their layoff plans and they’re looking at shedding 16,370 staff come October, according to an internal memo:

United Airlines Permanently Eliminates Domestic Change Fees And Standby Fees

by Gary Leff on August 30, 2020

Aug 30 2020

United Airlines is offering free same day standby starting January 1, and eliminating change fees on domestic tickets (including Puerto Rico and the U.S. Virgin Islands but not other territories) effective immediately though this excludes basic economy tickets. A waiver of change fees for basic economy and international ticket purchases is being extended through the end of the year.

All MileagePlus elite members can confirm same day changes at check-in provided the same fare class is available. Currently complimentary same day changes are only available to Gold members and above.

Detail On United’s New Program To Save Money Cancelling Lightly Booked Flights At The Last Minute

by Gary Leff on August 29, 2020

Aug 29 2020

United is selling flights at specific times, earning customer business on the basis of that schedule, and then reneging – not because they’re unable to operate the flights, but because they decide it’s cheaper not to deliver what customers purchased.

Selling flights and then cancelling them for reasons entirely within the airline’s control, for their own benefit, while 23% of rebooked customers are impacted by more than four hours is an unfair and deceptive practice. Customers whose travels are adversely affected to a significant degree should file a complaint with the Department of Transportation.

New United Program Cancels Flights When Not Enough People Buy Tickets

by Gary Leff on August 28, 2020

Aug 28 2020

This is a major move that’s unlikely to get the coverage it deserves. United Airlines now has a system to cancel flights that don’t have enough passengers, and a quarter of passengers are being delayed over four hours to save them money. When you buy a United Airlines flight, then, you’re no longer guaranteed they have an intention of operating it.