Tag Archives for united.
Since Glasgow, Scotland is part of the UK and Brexit hasn’t happened yet, this flight delay should be covered by Regulation 261/2004 entitling passengers to significant cash compensation. Given the distance and that passengers won’t reach their destination within four hours of schedule, they’re clearly entitled to 600 euros cash each (US$677).
Southwest, American, and United have all announced that they’re cancelling Boeing 737 MAX flights into early November although the truth is they don’t know when it will fly again. Each previous cancellation has been followed by another one.
Except… while United announced that they were pulling the 737 MAX from their schedule, they apparently forgot to actually do it.
This morning Edward Russell noted at the Points Guy that Delta earned more revenue than American in the last quarter, and United has more seat capacity than both. The title of his post, “American Airlines Loses World’s Largest Airline Title to Delta and United.”
Lucky at One Mile at a Time picks this up, while noting American has a larger fleet and more employees. He suggests American’s personnel count “is just to say that they aren’t very efficient.”
Free internet underscores that the economics of bundling are when a the marginal cost of providing a product to an additional customer is near-zero, it makes more sense to charge for it as a package rather than separately. That’s how cable companies maximize revenue.
The mantra of ‘unbundling’ which has been accepted as gospel in the airline industry for the past decade doesn’t always make sense.
You might be wondering “how can making customers value MileagePlus less generate more frequent flyer revenue for United?” And the answer seems to be an accounting fiction.
The U.S. airline industry was born in subsidy from the post office and American Airlines received a federal loan to pay for its first big aircraft order. The U.S. airline industry has more government involvement than most countries — the U.S. model where airports are owned and run by government agencies, and air traffic control is managed by the government is unusual.
Big U.S. airlines like Delta, American, and United have all benefited from major government subsidies, like moving pension obligations off their books and onto the federal Pension Benefit Guaranty Corporation in bankruptcy while retaining tax loss carry forwards so that they wouldn’t have to pay taxes once they started earning profits.
This morning I learned the shocking story of a United Airlines unaccompanied minor being put on a flight to Germany instead of Sweden.
Though an adult put him on the plane — a flight he didn’t have a boarding pass for — he realized he was heading to Germany and let his mother know. That began an odyssey during which she desperately tried to get United’s help to stop the plane from taking off with her son on it. She tweeted, she called, she sat on hold for over an hour and tried to get supervisors to do something. But how did this even happen?
Last night Brenda Berg reported on Twitter that her son had flown as an unaccompanied minor on United Airlines from Raleigh Durham to Newark, intending to connect on to Stockholm on SAS. However United put him on a Eurowings flight to Germany instead.
I can only imagine this woman’s horror because she couldn’t even get through to United. If you don’t have elite status telephone wait times are interminable, and that’s just to get access to an agent without much motivation or empowerment to do anything that requires more than keystrokes on their computer.
The campaign by U.S. airlines for trade subsidies from the federal government could backfire, because if the U.S. violates its treaty obligations and Europe then sees the treaty as non-absolute, United, Delta, and American could face their own challenges with operating rights in Europe.
The 20% redemption discount is interesting, It could be well worth upgrading from a base United Explorer to this card — but wouldn’t be worth spending money on this card over more compelling alternative transferable points products.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
