Tag Archives for united.
There was no limitation on flights from Doha to the U.S. And it turns out that the actual agreement contains only a side letter indicating that Qatar’s civilian aviation authority is “unaware of any plans by Qatar Airlines to start” flights between third countries and the U.S. There is no promise about avoiding such flights in the future.
This will eliminate an area of friction between the U.S. and Qatar, and allow Delta to claim victory, without Qatar Airways having to give up anything of significance.
Since the agreement covers only Qatar and not Emirates or Etihad it’s unclear what the future of the Delta, American, and United campaign looks like. Qatar is likely the most subsidized of the 3 carriers. Qatar’s CEO is the most likely to say offensive things. So they’ve been the target of US airline racist attacks. Will they be emboldened by progress, or stalled by the removal of their juiciest enemy?
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American’s policy is vague, but they do not ask flight attendants to enforce seating with a cabin. If there’s an empty seat with more legroom and you move to it, flight attendants aren’t expected to stop you (let alone charge you, the way United might).
During United’s investor call airline President Scott Kirby reiterated his belief that the largest airline a market will sign up customers for their credit card. If they grow in a market they’ll get more credit card signups and make more money from Chase.
Nowhere in the discussion is there anything at all about the features or benefits of that credit card.
What happens when your cross the worst baggage handlers with the US mail? You get computers stolen from rural school children.
These brain surgeons used a a Ravn truck to move the items they were stealing from the post office to the employee parking lot where they moved goods straight into their cars, and then gave items to family members and co-workers and kept other items in their homes.
Last night United Airlines President Scott Kirby gave an extended airline economics lecture to investors, explaining how they make more money by building up their hubs. As a result they’re projecting to grow capacity 4% – 6% in 2018 — and continue growing at a similar clip through 2020.
As a general matter I think any airline whose operations are being run by Scott Kirby is going to get worse not better for customers in terms of passenger experience. At the same time there’s no one in the industry I’d rather listen to because he’s earnest and thoughtful and lays out more clearly than anyone else his belief about how his business, and the broader industry, works.
He walked through airline economics, United’s positioning, and marginal analysis with a primary goal of convincing investors it is okay for United to grow.
The point of ‘Basic Economy’ fares — which don’t let you assign seats in advance, upgrade, or make changes for a fee, and at United and American don’t allow you to bring a full-sized carry on onto the plane — is to make the travel experience so unpleasant you don’t want the fare, and will spend more to avoid the restrictions.
The risk is that customers don’t spend more with the airline offering the inferior Basic Economy product, but instead book a different airline instead (or even just decide not to travel). That’s what happened when United launched their basic economy product. They lost business. And they lost about a hundred million dollars.
United is telling its employees that it will launch a premium economy cabin called ‘Premium Plus’ later this year.
Here they follow American and Delta which have both started offering the international cabin between economy and business class, similar to domestic first class.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
