Tag Archives for united.
Asked about the Boeing 737 MAX during Berkshire Hathaway’s shareholders meeting, Warren Buffett said that he “will never hesitate even for a second to fly on a 737 MAX” once it returns to service.
You may have an opportunity to fly the MAX again sometime this summer. Will you let it take you where you’re going?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Starbucks was asked about devaluing their program on their earnings call and they claimed customers don’t mind because fewer customers picked up the phone to call and complain than they had anticipated and fewer customers are complaining about this devaluation than their 2016 devaluation.
At some level if a US airline cannot compete against an Italian one, a ‘government-controlled’ one no less, they probably shouldn’t be in business. And shouldn’t they worry about how about half of their passengers feel when they’re flattering the President as election season heats up?
What they’re so worried about – and running to the President for protection from – is an airline in Italy with 15 planes that’s just suspended winter service from Los Angeles and San Francisco – and that cancelled Chicago service before it even began.
Nothing renews an airline like new planes but absent a giant plane order there always seems to be the thought that the airline can be refreshed by painting planes. It’s a years-long process and costly to undertake.
Ultimately though what United is unveiling is just an evolution. So for me at least it doesn’t induce a strong reaction at all, which is good compared to so many other attempts. But that leads me to wonder why bother at all?
United’s CEO Munoz says they’ve reached the limit on how much they can shrink seats personally I already avoid flying United coach, and would choose JetBlue or Southwest domestically and many foreign airlines internationally.
There’s a real problem that programs are facing, how to deliver award seats in a world where planes are full and airlines aren’t growing faster than the economy? If there aren’t unsold seats on desirable flights the model breaks down. The answer though isn’t to move towards low value redemptions where a mile is worth a penny. That’s giving up.
Fortunately it’s not really an either-or proposition. In fact United’s own experience with revenue-based redemptions shows that this new model can easily co-exist with award charts.
Plenty of reporters will be covering the United Airlines first quarter earnings call, but largely focusing on the airline’s revenue performance and questions about the fleet – especially the 737 MAX.
My interest is largely focused on customer experience – product, fares, and the loyalty program – and that’s something that gets discussed but not nearly as widely picked up in the coverage. So these are the things that struck me as interesting during United’s earnings call.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
