May
17
2005
Christopher Elliott writes in the New York Times about rental car companies claiming to be out of the class of car a customer reserves and attempting to charge an upgrade fee for the next level vehicle. This has never happened to me, and it shouldn’t happen to anyone. After all, that’s the very idea of a reservation, a point hammered home in an episode of Seinfeld Agent: I’m sorry, we have no mid-size available at the moment. Jerry: I don’t understand, I made a reservation, do you have my reservation? Agent: Yes, we do, unfortunately we ran out of cars. Jerry: But the reservation keeps the car here. That’s why you have the reservation. Agent: I know why we have reservations. Jerry: I don’t think you do. If you did, I’d have a car. See,…
