News and notes from around the interweb:
- It’s not just customer service that’s being 86’d at American. At United, AI has claimed 8% of management jobs between cuts over the last year and cuts planned for the coming one. I expect AI to come for finance first. It does a better job reconciling accounts than people do!
AA Finance division severance ..
Staying on payroll through 1/16 and then the severance payout drops pic.twitter.com/m81MqbG9tt— JonNYC (@xJonNYC) November 10, 2025
- No matter what you thought of him as President, this is cool:
Barack Obama just surprised an entire aircraft full of veterans on Veterans Day. pic.twitter.com/HbNZQruYc6
— Brian Krassenstein (@krassenstein) November 11, 2025
- American Airlines has reinstated credits for cancelled instant upgrades.
- Indonesia not allowing more flights from major Australian cities really does harm their economy (even if it helps Garuda Indonesia and Batik Air).
How much do Aussies love Bali?
From April 2026, Jetstar will operate 101 weekly flights from Australia to Bali. That's up to 16 per day from 11 Australian airports. In total, we're counting 227 weekly flights, up to 35 per day! pic.twitter.com/i0Q1YnEIta
— Analytic Flying (@analyticflying) November 10, 2025
- When does Singapore Airlines first release award seats when their schedule loads?
- Mom Sues Qatar Airways For $5 Million After Flight Attendant Feeds KitKat To Her Allergic Toddler
I work in technology and not only is AI coming in full force it’s going to be devasting to both the people fired and the people “lucky” enough to remain. I’m hearing buzz words like “technical enabled solutions” which means rather than rely upon human expertise you will ask a chatbot. No one will care whether the chatbot actually solves your problem or answers your question. CEOs are getting wood over the idea of not paying for technology workers and have a 24/7, 365 “chatbot” instead.
So glad to be retiring by 2029. I suspect this has some role in finance reductions at AA.
“American Airlines has reinstated credits for cancelled instant upgrades.”
WOAH. Gary. Well done. The power of VFTW!
@George Romey — ‘Do You Hear the People Sing?’
@George Romey – I work in technology, too. And honestly, I look forward to our future LLM chatbots replacing the disinterested human wage slaves. They both are going to fail to help me, but the LLM is a lot faster at doing so. Ever have a chat session where it takes 5 mins for some human juggling 10+ chats to respond unhelpfully? If you can bring that latency down to 10s, that’s a win, because then I can presumably escalate to a human who is probably slightly more capable of actually assisting me.
Mostly I think the AI garbage is overblown puffery, but I do think this is one of those use cases that actually makes sense. Gary’s point about finances drones may be another use case (won’t eliminate them all, but even making a “suggestion” checked by humans would save labor).
Can I sue AA for $5 million for the food they served me on my last flight? I may not be allergic, but it sure made me sick.
What the present Administration does not destroy of the US economy, AI will. The global economy will go off a cliff.