Two Men ‘Bully And Assault’ Woman Trying To Deplane Quickly

It always amazes me that people without carry on bags crowd the boarding gate. They might be in boarding group seven, but they’re ready to pounce long before gate agents start the boarding process. People stay anchored to their gate for half an hour before the flight even though they don’t need to fight for overhead bin space. This is why at so many airports concessionaires do at-gate food ordering and delivery – they can each customers who won’t move an inch otherwise.

I understand the desire to get off the plane as quickly as possible after sitting in coach, but not the desire to get on it. But the desire to get off as quickly as possible leads to conflict.

When a flight is delayed, and finally arrives at its destination, crew may announce that passengers without a connection should remain seated to let those with a connecting flight get off first, to give them a running chance of making their connection. Almost no one complies, ever.

Passengers in a hurry trying to get off as quickly as possible, ahead of passengers in rows in front of them, can be a source of conflict too. Here’s a woman trying to get by other passengers as they deplane – and the other passengers are having none of it. I’d bet the woman looking to get off wasn’t as polite in asking as she might of been, but they appear to be acting like real jerks.

When someone asks you to excuse them in the aisle after a delay because they have a short connection, thee ae two possible responses.

  1. Yes, of course.
  2. I have a short connection I’m trying to make, too.

But if you’re (really) trying to make a short connection then you should also be politely asking the people ahead of you if you can scoot by them. And do it as unobtrusively as possible, with your carry on bag ready and avoiding getting into their space as much as possible.

If you aren’t at risk of missing a flight, then by all means – you’ve been on the flight longer than you should have been and you want to get off, too – wait the few extra seconds that could be the difference between that person making their flight or not. The delay isn’t their fault. It isn’t yours. Maybe it’s weather, but there’s a good chance it is the airline’s fault and they’ve put you in this position. Don’t take out the anger on other passengers.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. The world could use a dose of empathy. Seriously, let them off if they have a short connection!

  2. Frankly, this lack of common decency could have happened on any airline. The truly sad thing is that it has become all too commonplace in American society. Gary, as you suggest, we’ve all been in such a situation and we’ve all appreciated it when others have accommodated a quick-connection dash.

  3. Everyone has tight connections or places to be. Where I lose it is when a flight arrives on-time or even early and then these idiots jump up and push their way forward crying about a tight connection. No you don’t, you have plenty of time, minimum connection times exist for a reason and airlines adjust those times by airport and type of connection (int’l vs domestic). Most hubs are 30-45min…and international connections are 60-120min. So if we’re on-time that means you’ll have plenty of time to get to your next gate, you’re not special.

    Also, this woman was in such a hurry yet miraculously she had plenty of time to pull out her phone and start filming…

  4. Some analysis:
    1. White men
    2. Everybody who doesn’t give me what I want is a racist.

    Has anyone notified Al Sharpton or Ben Crump yet?
    I hope she missed her connection.

  5. Since this passenger was in a hurry to make her next flight while flying American Airlines, I would do everything possible to help her make her connection as her flight may be canceled or have a mechanical issue. Unfortunately, this could result in her being stranded for two or three days due to the American Airlines pilot and flight crew shortage.

  6. They may have put their hands on her or acted racist, but I don’t see it in the video she posted. Why wouldn’t she put that video up if it happened and she was recording?

  7. Couldn’t really tell, but seems she was in a window seat so needed to ‘get out’ over two others. How could that possibly happen? Even if you’re 4’10” and weigh 90 pounds, how can you climb over the two other pax? People leap up from their seats into the aisle the minute the bong goes off. How do you ‘squeeze past’ others with a carryon? It’s just nuts. I’d never expect anyone to allow me to deplane early if I were in a window seat in coach. Just makes no sense. To blame the airline for her troubles is laughable. Take a Greyhound next time, dear.

  8. Just another person trying to claim “racism.” *Yawn* These slanders have been used too often and are meaningless now. Too bad, because real racism is awful.

  9. All of you taking up for this individual are assuming that what she is saying is the truth. All you have is in my opinion some entitled Karen who thinks he is better than everyone else. I see it all the time when I fly. Both men and women jump up and start heading toward the front and the plane hasn’t gotten to the gate yet. So “Never assume anything, because it will usually make an A## out of you and Me”.

  10. FAs need to use better discretion when they ask passengers to remain seated for those with tight connections. On a recent trip from DCA to ORD, were were about 30 minutes late arriving at the gate in ORD. The FA asked us to remain seated as some pax had a tight connection to DUB. Fair enough. But when I checked the time of the DUB flight, it wasn’t scheduled to leave for an hour and it was leaving from the same terminal. So, there was no risk that the passengers were going to miss the flight. I, on the other hand, had a 2 1/2 drive to get home and I had been up since 5 am. Since there was no risk of them missing the flight, I opted not to heed the FA’s request. No regrets on that one at all.

  11. So quick to play the race card and gender card. That doesn’t excuse people from blocking her, however.

  12. The problem with waiting is once you try to get up and leave, no one will let you go. It even happens as people behind you try to rush as you are getting up as the people in front of you leave. I really hate society and how people treat each other. Everyone thinks they are special.

  13. If there are passengers on a flight with tight connections that might be missed due to the flight’s delay, the airline needs to announce this and ask everyone to sit while those passengers get off.

  14. @Ryan. Yes, they do. Put the FAs need to use their brains and not just pass along the request every time a passenger asks them too. In the case I note above, the request was made for a flight that was leaving in over an hour. If FAs want us to follow these instructions, they owe it to us only to ask in cases where it is truly needed.

  15. F/A’s should stop making this announcement, period, full stop. It only creates chaos and confusion. If you are always antsy about making a connection or worried about missing your flight , then simply BUY a seat as close to the front of the plane as possible and leave everyone else alone!!!

  16. The women were entitled as usual. They expect the world to bow to their every want and need.

  17. let’s be clear.
    nowhere in any of the videos or in the woman’s text does she say the flight was late, how long the connection was, or that the flight attendants asked people to remain seated for close connections. Spare us the sermonizing about yielding to people under any of those conditions because the facts don’t support it.

    In fact, AA 2658 yesterday operated IAH-DFW and arrived 10 MINUTES EARLY.

    The aircraft was a 737 which for American could mean there were 166 passengers ahead of the woman.

    Just because she thinks she has a tight connection doesn’t give her a justification to ask others to yield to her. There is a place for empathy but there is also a place for understanding how air travel works – and that means that if you are at the back of the bus, you are going to take some time to get off.

    GIven that she specifically said that she had her camera ready to record because she “knew that y’all would try something” this was not an innocent person trying nicely to get off of a late flight.

    OTOH, the best way to deal w/ people who want to push forward and have no justification for doing so is simply stand up yourself. As much as no one wants to see the mad rush, if you don’t want people behind you pushing forward, then stand up yourself.

  18. This is not racist but another group of passenger behaving badly. She needs to wait her turn and they need to shut up. Why I hate flying during the summer. Time for the silent majority to push back on the far left and right since this is their MO.

  19. Attention: many of the posters here…you are winning the game called, “Tell me you don’t understand the current conversation about race in America without telling me that you don’t understand the current conversation about race in America.”

  20. @Ariel
    There is no “conversation”….nor does there need to be……and let’s be real here, you’re not really interested in a “conversation” anyway. Go be a victim somewhere else.

  21. @ariel
    whaaa whaaa look at me, I am the poor (fill in the blank with choice BLACK/GAY/TRANS/MENTAL HEALTH PATIENT/LATINO/NATIVE AMERICAN)
    The “current conversation” is a politically motivated pandering act

  22. @Ariel
    The current “conversation” is people who suffer from an oppression delusion seeing racism everywhere and being entitled about it.

  23. Thank you Tim Dunn for the facts of the matter that the flight was 10 minutes early.

    If it was that important to meet the next flight despite an early arrival, she could have paid extra to get a seat closer to the front.

    No sympathy for the ‘me me me’ who use the connection card when everything is on time or earlier.

  24. Such a new first world. If someone has a connecting flight let them get off first. Airlines need to help with this by announcing it.

  25. The best part of status: auto upgrade to MCE/Comfort+ seats at booking. All of this BS is in back of me.
    Looks like a couple of villages are missing their idiots on this one. If the plane is on time in this scenario, just stand up in front of them & hit the call button if you need to. Don’t engage the “fire drill” connection otherwise, don’t stick your leg in the aisle because your on video doing so & she may trip because she’s clearly not paying attention & certainly don’t lay hands on them (or anyone). The guy lowers himself to her level by yelling/ordering her back when she’s obviously not going to misconnect. Silly.

  26. So racist Karen is unhappy that she couldn’t bully past two white men.

    SHE is turning this into a race issue because she didn’t get what she wants. It would have been OK if it had been two black men?

    She has no idea if they had short connections as well and obviously doesn’t care.

    She booked the short connection. That’s on her.

    Zero sympathy, particularly once she pulled the race card out of the deck when there is zero indication race was an issue.

    What was at issue was an over-entitled racist.

  27. @Reno Joe <—-another bigot…. happens on BA, LH, Japan Airlines, Air New Zealand, Quants so do not make it about nationality because it happens everywhere.

  28. @tomri: What facts evidence this was a racially charged event?

    Just because a black person was involved?

  29. This sounds made up
    This person probably hates White people
    This person wreaks of misandry and intolerance
    I hope AA puts her/it on a blacklist

  30. These FA announcements are useless – they never work.
    If your flight is late and you have a tight connection, ask the FA quietly &:politely to move to an empty seat near the front for landing. I’ve seen it done many times, it helps the person with the tight connection and doesn’t cause any upheaval…

  31. Ah, she threw out the white male card…
    If you want off quicker then book a seat closer to the exit.
    Common sense 101

  32. @ Rupert. Usually people have carry ons that need overhead space. Hard to move the bags as space is usually full and no one wants their bag moved to the rear. So changing seats does not work too well if one has a roller carryon.

  33. Huummmm – her twitter name, “Coffee_NoCream” is clearly her special way of keeping her racist attitudes ALWAYS IN HER FOREFRONT!
    Racism cuts BOTH ways and clearly this is where she sits.

  34. I will say that traveling in today’s crazy delay/cancellation ridden skies, missed/tight connections are probably more the norm. Because an AA flight of mine was severely delayed that I would miss my 1.5hr connection, I was swapped to a diff flight with a 30MIN legal connect time at a smaller airport. OMG, I would never have picked a 30min connect time, but that was the best thing going, and I was in the last seat in the back. I was monitoring the inbound flight and saw that it was delayed. In this case, every MINUTE of delay could easily make me miss my connection. Though I could see that the inbound flight was delayed by 20min or so, which would delay my outbound & make me miss the connection, AA would not re-accommodate me because my flight was ‘on-time’ based on their system, which did not propagate the delayed inbound flight. The AA agent had the gall to suggest that maybe they would pull an alternative aircraft to keep my outbound on time (HAHAHAHAHA). Anyway, by the time AA updated and ‘informed’ me that I would miss that 30min connection, all the other (bad) AA alternatives were all sold out. Thanks AA. Switched to a diff airline.

    On the return, flew United which was late maybe 30min or so. I had a healthy 2hr connect time, but pilot did ask people to stay seated so PAX with tight connections could deplane 1st. I was in last row, but it appeared PAX were all very pleasant, and many stayed seated while a few stressed passengers got off 1st. I was haphazardly seated because United PROACTIVELY notified me the day before saying that I may run into problems with my flight due to weather, and could switch to any other United flight with no penalty, which I did. But flight was full, so I could only get what was left (last row, scattered middle seats).

  35. I’d bet the woman looking to get off wasn’t as polite in asking as she might of been,

    Technically, “might have been …”

  36. I’m sorry (not!), but when “white men” and “racism” came up , I’m out. I’m a polite guy that assumes everyone flying has left half their brain at home. As a 5.2 million miler on AA, I let minor courtesy infractions go. I’m as flexible as Gumby. But this sound like a little witch that should have been … (well, I don’t want to be censor)!

  37. AHAAHAHAHAHAAH she’s already deleted the tweets. Got called out for her crap and didn’t like it apparently.

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