Riders and drivers have rated each other on Uber for a long time. In the beginning customers didn’t see their rating. Now it’s in the app. A customer’s rating though rarely mattered much, drivers on the other hand who didn’t maintain minimum ratings could get kicked off the platform. (And required minimum ratings would go up as Uber established itself in a city and had a critical mass of drivers.)
Riders have been able to leave comments about drivers for a long time. Now drivers can leave comments about riders, too. UberX and UberPOOL drivers can now leave feedback on customers when they don’t rate the passenger five stars.
And if you get the same negative mark three times in a month you’re going to get a warning popup the next time you open Uber.
This new update to the Uber app allows drivers to offer feedback when giving a passenger a rating of less than five stars, in the same way riders can leave comments about their trips. The feature is meant to provide riders with constructive criticism and to inform passengers what’s expected of them when getting into someone else’s car using Uber. The categories for which drivers can provide constructive feedback include: the passenger’s attitude, how long it took for the rider to show up, the number of riders, patience, wanting a new route, and cleanliness.
If a rider gets a tag from the same category three times in a 30-day period, a notification will pop up on the screen the next time he or she opens the app. It’s not clear if this is simply a warning or if it does major damage to your Uber rating. But this new feature could definitely answer any pressing questions you have about how to be a better Uber rider. According to Uber, the purpose of this new addition to the app is to create a more respectful community that provides feedback from both sides of the exchange between rider and passenger.
You won’t even know you’re getting dinged for your cleanliness unless it happens three times in a month. But it will make drivers feel like they have more control and more voice, something Uber is desperately going for as they try to remake their imagine in the post-Travis Kalanick era.
(HT: One Mile at a Time)