United sent me a package highlighting some of their product updates.
They sent a cooling gel pillow — part of what I’ve said over the past year has been the best business class bedding in the sky — because instead of making this an ‘on request’ item for Polaris business class passengers they’re going to start placing one at every seat effective July 1.
A year ago United removed the second smaller pillow from their business class product explaining at the time that “customers and flight attendants both reported that there are too many amenities placed on customers’ seats, which makes it difficult for them to get settled.”
However they’re adding gel pillows to the seats because they have “proven to be one of the most popular items of United Polaris bedding,” according to a spokesperson.
The irony of their sending me a cooling gel pillow while having flight attendants ask paying business class customers not to take the pillow isn’t lost on me.
Also included in the package were a small bag of chips and beef jerky which will be available in United’s buy on board menu, along with Sir Kensington condiments which are served with United’s smoked gouda cheeseburger.
Starting July 1 they’re adding chipotle mayo to the Sir Kensington mix along with ketchup and mustard. Growing up East Coast I find mayonnaise on a burger to be an abomination.
While no ice cream sundae was included in the package (it would definitely have melted in the Austin heat pre-delivery), they’re offering Ghirardelli sundae toppings on premium transcon flights: dark chocolate mini chips, hot fudge sauce, caramel sauce, and caramel mini chips.
Finally they’re going to be handing out foldable device folders onboard and in United’s clubs to facilitate watching streaming entertainment on personal devices — because like American, United is moving away from seat back video on domestic narrowbodies.
I don’t quite understand how the packaged United sunglasses in the box tie to a recent product change, however. Not even a Timbuk 3 reference, the future of their product is so bright…