Watch this American Airlines agent fire a customer. The passenger, it seems,
- Wasn’t wearing mask (though she’s now wearing one in the video), and
- Called an American Airlines employee a vulgar name
And so the agent declares to her, “You can find another carrier to fly. I’d suggest Spirit.”
“I suggest you try Spirit” pic.twitter.com/VAibeYhjHz
— J- 🌎✨ (@MajorFactor2) July 20, 2021
Social media reaction has viewed this agent as a rock star. In the video, viewed tens of thousands of times as I write this, he was… calm. He retained his poise. And he clearly isn’t going to accept abuse of a colleague – as he shouldn’t. And the Spirit Airlines line is priceless.
Of course in the current environment where leisure travelers dominate, every airline’s passengers are Spirit Airlines passengers now. Or, as American’s CEO Doug Parker has said, today’s passengers are “somewhat different from our normal clientele.”