About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Gary, we know you hate the TSA, with good reason. But you picked a bad example to prove poor performance. Here the passenger is much too outraged. She should have calmly explained her situation rather than rush to rage.

  2. Calmly? Really? My sister had breast cancer (Dead). With the drugs they give you, and the mental toll already in place, its difficult to remain calm in a normal situation, let alone something like this.

    My sister probably would have stripped down to nothing and done a jig….because she COULD.

  3. The TSA are disgusting, power-tripping failures at life. There’s a reason these low-life thugs work for the TSA and not a reputable organization. The TSA is a joke, they get off on this sort of embarassment, “for the sake of safety.” You can see the woman agent practically smirking while doing this. F***ing animal.

  4. Similar thing happened to me at LAX.
    I have pre-check, which at LAX is more like pre-check “lite”.
    It started with TSA agent looking at my drivers license and stating that it is not me. I have breast cancer and was wearing a short wig. My photo was with long hair. My husband assured them it was me, and agent called over two more agents to ask their opinion. It finally concluded with me taking off my wig and showing them my port and Cancer Card (for ER purposes).
    Too bad this has to happen. I am traveling again today from LAX, it will be interesting to see if we have a repeat of last month.

  5. If TSA was as diligent during 911 and not let them pass thru even though the alarm kept going off maybe 911 wouldn’t have happened

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