Yesterday I helped a work colleague with a cancelled flight. Their US Airways travel was cancelled, and leading up to the Labor Day weekend most options were sold out. US Airways said they couldn’t re-accommodate until this afternoon which meant missing an important family event. They said nothing was available on other airlines, either, and that they could only rebook on US Airways or American in any case.
What do you do under those circumstances? Hang Up, Call Back: The Four Most Important Words in Travel, and Maybe Even in Life