Monthly Archives

Monthly Archives for September 2016.

Hyatt Devalued Redemptions at 16 Properties Without Notice: Here’s What Happened

Sep 01 2016

Hyatt used to let you book a ‘studio’ room at their Hyatt Residence Club (timeshare) properties for 12,000 points per night — flat — regardless of property. The price was the same regardless of property and had remained fixed this way for many years. Higher level rooms were available at fixed prices as well.

When Hyatt made changes to award prices at several hotels August 1 they also made changes to the redemption structure for Hyatt Residence Club properties. Only they didn’t announce those changes in advance.

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American Airlines Doesn’t Know When It Will Finish the US Airways Merger

Sep 01 2016

American Airlines was behind United and Delta in devaluing its award chart and its elite program because it had bigger fish to fry. Finishing the US Airways merger came first. The internal mantra was “integrate before we innovate.”

But key elements of backend integration are slipping, there are huge gaps in American’s IT that drive customer service costs and limit revenue growth, while American focuses on reprogramming who gets upgrades.

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