Monthly Archives

Monthly Archives for March 2017.

UH OH: American Airlines Customers Are Getting Stuck in Basic Economy Even When They Buy More Expensive Tickets

Mar 14 2017

I’ve now heard from readers, seen in my Facebook feed, and read a Flyertalk thread all reporting the same problem with American Airlines Basic Economy: agents are rebooking customers who did not buy Basic Economy tickets into Basic Economy fares when changing their flights as a result of cancellations, such as because of the bad weather going on in the Northeast right now.

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The Perverse Way Hilton Rewards Their Best Customers Least

Mar 13 2017

I hate when airlines run promotions that apply only to tickets purchased after registering. They’re saying that their already loyal customers, who buy tickets from them day in and day out, aren’t as important as new customers or purchases. And they communicate that customers should wait to buy from them in case a promotion gets announced, for fear of losing out on a future bonus that may be announced.

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Marriott Introduces United Gold Status for Top Elites: Signaling Direction of Airline Partnerships?

outside marriott hotel
Mar 13 2017

Starwood and Delta launched a major partnership four years ago. Crossover Rewards offered reciprocal points-earning and a modest degree of status recognition.

Delta had been talking with Marriott about a deal, but my recollection from the time is that Marriott balked over price. Delta simply wanted too much to do the deal. However Marriott launched a partnership with United months after Delta and Starwood went public.

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A Simple Model Ranking Hotel Programs

Mar 12 2017

Loyalty has two primary components: recognition and reward. That’s your elite program and your earn and burn proposition.

Hotel programs are tough to compare because you earn a different number of points per dollar spent, and redemptions vary wildly as well — the most expensive Hyatt redemption is 30,000 points while the most expensive Hilton redemption costs 95,000.

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