Monthly Archives

Monthly Archives for April 2017.

What I’m Afraid is Going to Happen When Airlines Have to Deny Boarding to Passengers in the Future

david drao
Apr 12 2017

The world is aghast at the passenger who was dragged off a United flight by airport police on Sunday night. And rightly so. It’s big news because things like this rarely happen, but they sure feel like they could happen to most any of us who travel. No one wants to be put in that position.

Here, everything failed. However I’m afraid things really won’t get better.

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Here’s What United’s Oscar Munoz Should Have Done After Passenger Dragged Off Plane

Apr 11 2017

With the whole world melting down over a United passenger being dragged off a plane, United’s public relations response has been abysmal.

United needs to quell the hordes, both for their own immediate business needs and to avoid a reaction that brings about bad rules detrimental to customers and to their business. So what CEO Oscar Munoz should have done this this:

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The Real Reason a Man Was Dragged Off That United Flight, and How to Stop It From Happening Again

david drao
Apr 11 2017

Sunday’s incident where a man was dragged off a United Express plane and bloodied was terrible. It’s excruciating to watch the video of the incident unfolding, and later of the disoriented man mumbling “just kill me.”

This was a tough situation all-around for which there were no good solutions. And things turned from bad to worse when a passenger refused to get off the plane when told to do so by the airline and by police. And it became the source of worldwide outrage when the police overreacted, dragged him off, and bloodied him.

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Etihad Guest Devalued Brussels Airlines Awards, Increasing Prices Up to Tenfold

Apr 11 2017

Etihad Guest — a Citi and American Express transfer partner — offered absurdly cheap redemptions on Brussels Airlines. Sure, you had to hang up and call back to find an agent that could book the seats (Manchester, UK call center at 44 0345 6081225 is best for this) but given the low low prices it was worth it.

Redemptions were roundtrip only. Here are some of their cheap awards on Brussels Airlines, starting at just 930 miles roundtrip!

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