Monthly Archives

Monthly Archives for October 2017.

The Worst Airline Complaint I’ve Ever Seen — Where Simple Steps Could Have Made It All Better

american plane
Oct 20 2017

Things go wrong when you travel. The most important thing is always safety, and while it’s frustrating when there are mechanical delays or flight diversions I’d always prefer to take the delay than push forward.

I wish that airlines did a better job communicating when things go wrong. However it’s often a game of telephone with two cups and a string. There’s uncertainty about the situation, about the plan to fix it, and between plenty of moving pieces — actually fixing the plane, what alternatives are available, and this all takes time to sort through.

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SAD: Kimpton Karma Rewards Being Folded into IHG, Here’s What Happens to Points and Status

hotel room
Oct 20 2017

Ultimately this move is good for IHG Rewards Club members (more redemption options), not good for Kimpton Karma Rewards members (sanitization of what’s unique about their recognition program). It’s difficult to get too worked up over it though since we’ve know this was coming.

We’ve had 3 years to go through all the various stages of grief. So it’s time for acceptance.

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