Monthly Archives

Monthly Archives for November 2017.

Singapore Airlines Introduced New Double Beds In Business Class, With More Storage Space Than Ever

Nov 02 2017

On Thursday in Singapore the airline unveiled their new business class seat for the Airbus A380, going into their five new aircraft and retrofitting their other 14 remaining A380s through 2020. I attended the unveiling.

The seat reclines flat, meaning it will also be possible to sit in a reclining and relaxing position, so it’s good as a seat and not just for sleeping. And the divider between middle seats goes all the way down to create a double bed and indeed a cocoon for two people traveling together.

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Singapore’s Reveal of Brand New Suites Class: Is This The New Best First Class in the World?

Nov 02 2017

Singapore Airlines unveiled new cabin products at a presentation in Singapore in Thursday. I poked around the new seats and also took video.

All in all I love the style of the new Suites. They’re large, they’re gorgeous, incredibly sleek and sexy. Singapore goes from having one of the top first class products in the sky with their current A380 to something much better.

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American Gives Up Customer Service for On-time Depatures, and Doesn’t Manage On-time Depatures

american plane
Nov 01 2017

For the last few years American Airlines has focused like a laser on “D0” — departing exactly on time.

They believe that the number one thing they can do to make sure flights arrive on time is to make sure they depart on time. Departures are more controllable than arrivals. After all government completely controls the air space between airports.

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Restricting Upgrades Didn’t Help American Sell More Seats, it Just Angered Customers

back of airline seats
Nov 01 2017

American claims to be still redeeming just as many upgrades as before — just no longer at booking.

This means they’re providing a worse customer experience but the same number of seats are going to upgrades rather than selling more seats. They’re reducing the value of AAdvantage miles and elite upgrades without getting a revenue benefit in return. Smart.

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