Two weeks ago I wrote that United had confirmed cutbacks to meals in domestic first class on flights under four hours outside of departures between 4 p.m. and 8 p.m.
Instead of hot meals, lunch flights were getting this:
apparently this is now lunch pic.twitter.com/uZYqCB46TJ
— LDS89 (@SchollTiding) May 3, 2018
They also killed Sprite Zero, tomato juice, Jim Beam, Courvoisier and Amaretto. I suggest that when United CEO Oscar Munoz talks about the “new Spirit of United” he’s actually referring to the ultra low cost carrier headquartered in Miramar, Florida.
However a week ago they brought back tomato juice. Apparently they thought that would be enough to keep customers happy. Feeding passengers a cold wrap on a three and a half hour flight in first class, however, was unacceptable.
And now United is doing an about face on first class meal service too, which will be restored effective June 1.
A United spokesperson tells me,
We want our customers to know that we value and appreciate them and that we’re listening. Our customers told us that they were not happy about the menu modifications so we made the decision to reverse the changes and return our meal service to our previous offerings.
United made meal service cuts in September and in February. So this change just rolls them back to February standards. There is a limit, it seems, to how far United can cut.
(HT: Live and Let’s Fly)