American Airlines Makes Rare $4,000 Voucher Offer For Volunteers On Overbooked Athens Flight

American Airlines flight 758 from Philadelphia to Athens and the flight was overbooked. The airline kept upping the voluntary compensation offer to get three people to give up their seats. Here they are offering $4,000 in travel vouchers to take a flight the next day.

American Airlines offering my flight $4k to fly to Athens one day late…wishing I said yes.

A manager can be heard pitching amazement at “$4,000 vouchers!”

This is highly unusual for American and something you see far more often on Delta. Delta generally will not involuntarily bump anyone. They’ll keep upping their offer until someone takes it. American is much more likely to stop bidding and pay out the legally minimum required compensation, leaving passengers behind involuntarily.

In fact, American Airlines usually stops the bidding with their third offer, requiring the gate to get outside approval to go higher, with an eye towards cost control.

Airlines are much better at managing their oversales, so bump compensation isn’t as frequent as it used to be. Nonetheless, here’s a flight where Delta handed out over $43,000 in compensation. Here’s one where they paid out $63,000. One Delta passenger last year paid off their car by taking a bump off of a Delta flight.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. $4,000 is weak. Their policy goes up to $10,000. They oversold; that was their business decision. Make the airline pay the max. And, since the flight departs from Greece, EU261 applies, so if they cancel or significantly delay because they oversold, everyone is eligible for maximum compensation €600/passenger. Wish we had better passenger protections in the US, so that when airlines try to do this back home, they can be held accountable.

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