Marriott Accidentally Admits How Poorly They Disclose Resort Fees

New and notes from around the interweb:

  • Amazing data on how airlines are using each aircraft type.

  • Resort fees, spreading to restaurants (and no longer just in the Bay Area):

  • And just like Arne Sorenson says those resort fees are really well disclosed.

  • Richard Kerr explains the different pizza loyalty programs although you really shouldn’t eat at these places for the points. And don’t bank your points, even 7-11 and the New York Blood Center have devalued their points programs after all. Just enjoy your Coke and a slice (NSFW).

  • Captain Sully has gotten behind new safety legislation, the ‘Safe Landings Act,’ and I fear he’s letting himself be used without actually doing anything to benefit air safety.

    “Its the silliest piece of legislation, I’ve ever seen,” said Mark Dombroff, an aviation attorney whose background includes stints at the Department of Transportation and the Federal Aviation Administration. The relationship between the NTSB which conducts investigations and suggests safety improvements and the FAA which can ignore or adopt those suggestions as it sees fit, was defined by Congress in 1974.

    …[T]he Safe Landings Act is off-point and ill-informed, according to Jeff Guzzetti who worked in the FAA, the NTSB and for the Inspector General overseeing aviation audits and is now is a private aviation safety consultant.

    It “will actually decrease safety by diverting attention and efforts of true safety professionals in order to satisfy a politician’s well-intentioned but impractical requirements that provide only a panacea,” Guzzetti said.

    Dombroff agrees. No good will come of bringing safety issues best handled by the experts into a political process, he says.

    “Should Congress prescribe aviation safety standards? No. It should perform its oversight obligation and make sure the agency itself is carrying out its mandate.”

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. When you charge $5.95 for a glass of iced tea I think you can easily afford to cover “employee wellness” without an additional surcharge.

  2. So Mr.Guzetti is an expert but doesn’t know the meaning of word “panacea”. I think he meant “placebo”

  3. my new favorite is a Hooters Groupon offer

    $17 per night room
    $37 resort fee – note i believe this is higher then the “Normal” resort fee of $27 so this is pure deception

    We are headed soon to the $1 room and $60 resort and the lies get worse and worse.

  4. for the record rechecked and $37 is std resort fees ay Hooters LV but we have still now cracked fees 2x room rate

  5. for the record i i double checked and hooters normal resort fee is $37 – still we now have fees 2x room rates. Insane.

  6. Restaurant “resort fees” are evil, but probably coming to a restaurant near you, especially if you frequent hip restaurants in our coastal cities. It’s a “great” way to raise your revenue without directly increasing your menu prices. There’s not much you can do as a patron except boycott restaurants that impose these fees. Reducing your tip amount doesn’t really work because I’m sure those fees are going to management and not the employees. If this were to catch on, I assume that at least some municipalities would make them illegal. Of course, that’s what we’ve been waiting for with hotel resort fees, so it could take awhile!

  7. Lovely: Minneapolis has an extra 3% sales tax for restaurants on top of the regular sales tax which is 8.025%. This is a “death by a thousand cuts” situation.

  8. @chopsticks. I agree that restaurant “fees” probably don’t go to staff, but taking it out of tips — particularly if you note it — may eventually lead to employee unrest and good employees leaving for employers who don’t tap into their tips for their own benefit. And I say this as someone who leaves 20% tips as standard practice.

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