Monthly Archives for September 2023.
If a seating arrangement is so untenable that a customer downgrades inflight, it does seem reasonable that the difference in fare should be refunded. The discomfort was because of the dog and their owner, but it’s an arrangement that’s still the responsibility of the airline, and the passengers who moved certainly didn’t get the product or experience that they paid for.
Friday night’s Delta Air Lines flight 157 from Accra, Ghana to New York JFK diverted to Praia da Vitória, on Terceira Island, in the Azores reportedly because of oxygen levels.
There were over 1,350 flight cancellations in the U.S. on Saturday, led by regional carrier Republic which flies for the three largest airlines which saw 35% of flights cancel. When bad weather hits, it’s larger planes carrying more people that are usually given priority. Behind Republic were – in order – United, American, and Delta, together taking the four top spots for cancellations in the world.
Traditionally airport lounges have offered snacks, but you’re not supposed to take food with you for the flight. That’s to limit costs. Hotels with club lounges frequently have drinks, but many make a point not to offer bottled water – knowing that their beverage costs would skyrocket.
Without to go containers, though, passengers and hotel guests get creative. Where there’s free food, some people are going to go wild.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Devastated by fires, the island’s economy is 80% dependent on tourism. They’ve been asking tourists to come back but too many people are shaming people not to do so, calling tourists ‘exploitive’ when the locals are now facing unemployment as a result.
Maybe one family member gets stuck at security, or you have PreCheck and they don’t. Or someone in your group has to go to the bathroom and it takes a long time. You’re cutting it close to your flight. Do you board without them? Do you split up, and maybe wind up leaving them behind?
Last week I wrote that American Airlines plans to serve more premium international destinations starting in 2025 and into 2026. That’s once they’ve taken delivery of new Boeing 787-9 aircraft, which they ordered in 2018 and have been delayed.
Senior Vice President of Network Planning told employees recently that these planes change the airline’s calculus.
Once you sign up for Global Entry the government performs a search on you daily, according to the Department of Homeland Security’s latest performance and accountability report.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
