Monthly Archives

Monthly Archives for June 2024.

Why Hilton’s Loyalty Program Fails To Deliver Benefits – And Every Other Big Chain Is Better

hotel room
Jun 02 2024

There are four major hotel loyalty programs, at least for Americans: Hyatt, Hilton, Marriott and IHG. Hyatt has the smallest footprint but the best benefits for frequent guests. Marriott is great on paper but most inconsistent at the property-level delivering promised benefits. IHG never had much in the way of benefits at all until last year when everything changed. And Hilton stands alone, promising almost nothing.

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American Airlines New Standby Rules Are Wreaking Havoc – Don’t Get Left Behind!

american airlines lounge
Jun 02 2024

Standing by for a flight on American Airlines has become an absolute mess. There are new rules that very few customers know about, and failing to follow these secret changes is costing customers hours of their time.

There’s no more running to the gate to catch an earlier flight. American now turns away nearly all customers who try to do this, even when there’s plenty of seats available.

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American Airlines CEO Promises Overhaul After Firing Top Exec—Here’s the Real Plan

Jun 01 2024

After comments by American Airlines CEO Robert Isom at the Bernstein Strategic Decisions Conference this week, where he explained changes that he planned to make after the ouster of Chief Commercial Officer Vasu Raja, many customers and readers of this blog have speculated that the airline would right the ship. After all, Raja was famous for his belief that network is the product.

Would the high cost airline, which desperately needs to convince customers to pay more in order to earn a profit, finally focus on delivering a higher quality product?

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No Deal: American Airlines Flight Attendants Told To Brace For Strike Over Pay Dispute

Jun 01 2024

American Airlines and its flight attendants were at the negotiating table with federal mediators in Washington, D.C. for the last six business days. The union reports back that no agreement was reached. They expect the National Mediation Board to insist on one ‘last ditch effort’ to reach an agreement early in June before declaring an impasse, which would start a 30 day ‘cooling off period’ before releasing the parties to ‘self-help’ (a strike).

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