Monthly Archives for October 2024.
With more and more disgruntled customers complaining, we learn that British Airways recurrent flight attendant training now includes two new elements.
For November’s ‘Rent Day’ on the first of the month, Bilt Rewards is offering up to a 100% transfer bonus to British Airways Executive Club, targeted fee waivers paying rent by credit card, and much more.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The property has literally one job, providing a clean hotel room to sleep and shower. This is clearly not something that popped up between room servicings. And aren’t the rooms inspected? Too many hotels see this and do not care.
Apparently it’s a “travel trend” to enjoy a cocktail at the airport that you haven’t purchased – mix your own drinks before getting on the flight. Here’s one creator’s take on the do-it-yourself airport espresso martini, which involves mixing your own booze with Starbucks.
United Airlines has been adding seat back video screens to planes, and they’re planning to put the fastest internet in the sky on board – Starlink – starting next year. This is great for customers, but it’s all part of a plan to monetize the eyeballs of customers sitting on their planes.
Let’s check in on how that’s going.
A Delta Air Lines passenger flying from New York JFK shared what happened when they received a last minute upgrade from extra legroom coach up to business class. A flight attendant came up to them and brought them to their new seat – and their neighbor up front was a “very well behaved” dog.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A woman with her toddler came over and plopped themselves down in that middle seat. She explained that she didn’t have enough space in the middle seat she’d been in further back in the aircraft – so she self-upgraded to “economy plus” extra legroom seats.
That way, she said, she’d be “more comfortable” with her kid – while her husband remained in an aisle seat farther back.
The business model isn’t working. They don’t have long haul international service that customers have wanted to buy. They don’t have airline partnerships to sell those products on other carriers, or pick up connecting traffic from other airlines either. And they’ve been the downmarket product that’s very much out of favor, as customers have increasingly been interested in paying more for a better experience. (Spirit has even shifted its business model chasing that business.)
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
