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‘Pay Me $500 in Cash’: Hyatt Employee’s Shakedown Backfires, Guest Scores Free Upgrade

Dec 16 2024

The agent upgraded the guest, and then tried to pocket an upgrade fee in cash. But since the guest was already upgraded, and they wouldn’t want them complaining to management, the guest kept the room they were already in. It seems clear to me that the agent processed the upgrade (whether they were supposed to or not) angling to line their own pockets. And the solicitation to pay in cash is always a giveaway.

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