Expedia’s Worst Customer Service (Even Accounting for Their Bad Customer Service) and More

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I refuse to use Expedia. I purchased a business class ticket and the airline stopped flying the route. You would think that would be a open and shut case for a refund… Not at Expedia! After 8 phone calls and not getting anywhere with their joke of a call centre in Asia. I had to commence a charge back with my credit card company.


  2. At the end of the day, you still get what you pay for. It should be a no-brainer that expectations need to be managed when dealing with these cut-rate services. Expedia enjoys what’s becoming a monopoly in the industry, owning Hotels.com, Orbitz, Travelocity, Trivago, Hotwire, CheapTickets, and a long list of others. They really have no problem enforcing their fine print and are perfectly fine telling the whiners to go elsewhere, because chances are, they’ll go to one of their other sites.

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