Atlanta was hit with a significant storm that brought Delta Air Lines operations to its knees. The air traffic control tower at the airport had to be evacuated. Planes on the ground there on Thursday required inspection prior to flying. Delta cancelled 360 flights on Thursday, and 554 flights so far on Saturday.
Major cancellation events always have significant knock-on effects, as planes and crew are out of positions. While Atlanta led the world in cancellations, other Delta hubs were impacted as well. A tough week for weather overall, the American Airlines operation suffered too though not to the same extent.
@eastcobbsnob Will we make it to New York City? #atlanta #atlantageorgia #atlantaairport #airport #airportlife ♬ original sound – eastcobbsnob
Fortunately, as aviation watchdog JonNYC flags based on an internal Delta document, the carrier is making significant accommodations for passengers, going far beyond what’s legally required. They aren’t blaming weather as a way of containing their cost or responsibility for cancellations and passenger displacement.
In, fact they are agreeing to cover:
- Costs incurred by passengers during delays (e.g. hotels)
- Costs as passengers make their way on their own to their destinations, such as reimbursing rental cars
- And paying for travel on other airlines
Here’s the memo:
DL
— JonNYC (@xjonnyc.bsky.social) June 28, 2025 at 6:07 PM
In past events, like Crowdstrike, they’ve been slow off the gate to fully assist passengers. This time they aren’t waiting. If your travels were disrupted by Delta’s operational meltdown, be sure to ask for full reimbursement and whatever assistance is necessary (if you can reach customer service, that is).
In the meantime, you’ve managed to it through a disaster of biblical proportions. Dogs and cats living together. Mass hysteria. Be grateful for what you have and for what Atlanta’s hometown airline giveth.
Kudos to Delta for getting out in front of this weather-related event. Will easily cost ~$100M against Q2 earnings, but then again it consistently has operating income in excess of $1.5 Billion per quarter, before extraordinary expenses.
I like your Ghostbuster’s reference. Great movie.
what happen to passengers that pass up purchasing travel insurance for these types of circumstances… accept responsibility. Cudo’s to Delta by covering the expense of canceling flights due to weather not in control of Delta. so folks watch out for lots of fare hikes to cover
some of the cost of incovience… good luck…
the memo is posted on a.net.
Jon doesn’t have access to anything that a person with 2 eyeballs can’t find.
Some sources say that DL pulled 100 aircraft out of service to do hail inspections and repairs.
This was a wicked storm
Banned from a.net Tim Dunn sure does love combing a.net despite saying he’s above it.
were you able to resurrect one of your many banned usernames?
Good on Delta for cancelling flights and resetting the system. It’s really the only way to recover from weather events like this. Sadly, it’s something Delta has learned the hard way many times in ATL and had to copy AA in DFW — Cancel, reset, and start again tomorrow especially since Delta has such awful crew tracking software (evidenced from previous weather events).
I read all kinds of things, Max.
You can’t stand that someone posts facts including that there is nothing secretive about the memo that Gary thinks Jon found.
and I could care less about engaging in the incessant childish arguments that go on at that site. but there are some topics that are worth reading.
isn’t there where you are supposed to tell us that DL competes unfairly in the Atlanta area by preventing competition?
and, as usual, you can’t read.
Delta pulled 100 aircraft from service for hail inspections.
This wasn’t a cancel and reset tomorrow operation.
Let us know when AA last pulled 100 aircraft for inspection. Probably would have been the bungled repairs on the MD80s.
and the DOT has posted on-time performance for the first 3 months of the year. DL was #1 in March, #3 YTD. AA is #8 so no DL didn’t copy anything from AA.
“and I could care less about engaging in the incessant childish arguments that go on at that site. but there are some topics that are worth reading.”
Well, that’s good. Because you’ve been banned under multiple names for years 😉 Let’s call a spade a spade and you’re banned there because of your multiple personalities and actual personality. 😉
I don’t really understand why employees of any airline choose to give company info to Jon, but I don’t fault him for his sources. Good for him. Pick your battles. You look stupid attacking a provider of info.
But your weird obsession with him and delta is just amusing.
“isn’t there where you are supposed to tell us that DL competes unfairly in the Atlanta area by preventing competition?”
And I follow you from website to website? lol. Yes. Everyone knows Delta pays fake community groups to prevent a second Atlanta airport. Get a life. Your current one is pretty sad
“Let us know when AA last pulled 100 aircraft for inspection. Probably would have been the bungled repairs on the MD80s.”
lmao.
it was for hail damage you idiot lol
Of course AA checks for hail damage, just like United does.
Sorry. in your current fake reality. Am I united management? Do I still work for America West or have you imagined me differently now?
how dumb are you? I’m not sure I have time for your idiocy tonight.
as usual, you can’t win on the basis of facts so you resort to name-calling.
I will read and post wherever I want. Unlike you, I understand that AA and AS are not in a JV and have to be told that by Brett.
And the memo is not top secret nor did Jon find it.
Calling a spade a spade apparently only matters when someone posts the facts that YOU don’t want to hear.
THAT Is what is childish – and it perfectly fits you.
Answer the damn question when AA or UA had to pull 100 aircraft from service for mandatory inspections for any reason, Max.
go crawl in your hole, Max
lol
Oh god. You’re tragic. Get some sleep. Your reply is mired in nonsense.
You’re sad.
The spade is you in case you missed the reference. You are banned from a.net. BANNED multiple times from posting. Despite multiple attempts to recreate new screen names.
AA/AS JV… It’s like you read things no one said? I think you missed the 420 convention.
Thanks for the insults. this is so stupid lol.
Seriously lol
“Answer the damn question when AA or UA had to pull 100 aircraft from service for mandatory inspections for any reason, Max.”
lol. What are you even asking? LMAO Do AA and UA do hail damage inspections? Yes, Tim. They do. What are you even mad about? You brought this up 🙂 You pick fights on stupid Sh*t that you don’t understand. Answer the damn question? Do you know what hail damage inspections are?
You’re drunk. Stop posting
the only person that is not just drunk but stupid is you. You can get over being drunk but there isn’t much of a cure for stupid.
Just answer the question as to when AA or UA last had to pull 100 or more aircraft for mandatory inspections on immediate notice.
and then explain the factual basis for thinking that DL learned anything from AA given that AA dramatically trails DL, UA and WN in on-time performance
When someone has to tell you that you can’t count AS capacity or traffic as belonging to AA, you are the one that doesn’t know what you are talking about.
If you spent half the time thinking and researching as you do looking for reasons to attack me, you might be able to contribute something to the internet… but that is way too much to ask for you.
One of us was fired from Delta — Tim Dunn.
One of us was banned on a.net — Tim Dunn
One of us has been banned by Cranky or Omaat for a period of time — Tim Dunn
You’re a fun distraction but honestly just stupid.
“Just answer the question as to when AA or UA last had to pull 100 or more aircraft for mandatory inspections on immediate notice.”
Yes, Tim. United and AA do hail inspections. What are you even stupidly trying to say? Your margaritas at Zocalos are far too strong tonight. You want someone to look up hail inspections for you? Are you an idiot?
“and then explain the factual basis for thinking that DL learned anything from AA given that AA dramatically trails DL, UA and WN in on-time performance”
1. D1 Clubs — Copy of Flagship Lounges and Polaris Lounges but well done to DL, after ten years they improved the concept. But again, I’ll remind you that you told EVERYONE that Delta did not need a D1 club because the sky clubs are so awesome. Your comments are preserved. Delta realized they did need to copy AA and UA. And they did and they did a great job but it also just shows that you should stop trying to defend current policies when DL clearly doesn’t consult you on future consumer projects.
2. How to deal with IRROPS — Delta has a strong history of failure on IRROPS at ATL and trying to keep the operation going when it has failed to everyone except Delta. AA is far from perfect, but learned long ago that it’s better to reset the operation and start again. Delta seems to have learned their lesson. It’s nice to see you pushing the narrative that I wasn’t even pushing
How far are we going here?
3. onboard wifi? Delta doesn’t have it on 14 hour flights. AA has for years. Delta kept gogo on 717s for YEARS knowing the 717s weren’t leaving the fleet
4. All-aisle access Business class for 14 hours — DL claimed it as a big thing 10 years ago then decided it didn’t matter anymore. Now it’s a United and AA selling point, not delta.
Tim, Chill out. AA sucks on a lot of measures. Delta has some great metrics and it does some things pretty poorly. But basing your entire life around an airline like you do? It’s honestly sad. It genuinely seems to ruin your day when United beats DL on pre-tax margin.
DUDE. DELTA FIRED YOU. Stop caring and get a life.
This is good to see. Was prepared to write a long email to DL…as my LGA flight was cxld today (were only two other cxls I saw at LGA at the time I was there, surprisingly). My inbound was SEA-MSP-LGA – nothing to do with ATL…but I suspect it was a crew positioning issue. Agents at LGA were telling pax the cxl was weather-related and not offering any accommodation. DL could not get me out of NY LGA or JFK) until Monday afternoon, unless I wanted to sit around for an eternity waiting for a standby seat. B6 and AA had no options – but I was able to get to HPN and fly B6 ($800 for two).
If DL compensates me for the B6 flight, i assume it would be minus the value of my DL flight…which seems fair.
Someone go check out Tim Dunce’s contention that this was on airliners vs. the reality.
What an incomparable, jealous, lying assmonkey Dunce is — embarrassed for him when he goes -this- stupid.
max,
as usual, you opened your flapper and make a patently false statement
“Good on Delta for cancelling flights and resetting the system. It’s really the only way to recover from weather events like this. Sadly, it’s something Delta has learned the hard way many times in ATL and had to copy AA in DFW”
that is 100% a patently false statement and you prove that you are not only incapable of admitting that you are wrong but also launch into a full scale assault on someone that posts the actual facts.
DL cancelled flights today because it had to pull aircraft for hail repairs and inspection.
the only person that needs to chill out AND SHUT UP is you.
and then learn to admit you are wrong instead of making up falsehoods about other people when they prove YOU wrong.
what a pathological liar you are, Jon.
It is under the topic “chaos at Atlanta right now”
post #47
Put the drinks down, Tim.
Enjoy your night.
But sure. Feel free to disprove the falsehoods about getting fired from delta or banned from a.net on multiple fake accounts. They’re true and you know it. As does everyone on a.net including many delta employees that love to share your real name.
You have mental health issues. Multiple. Get them checked
Happy Saturday and good night.
the only mental health defects are people like you that can’t admit you are patently wrong.
about AA/AS and the JV that you had to be told they don’t have.
about the reason for DL’s cancellations
and the list goes on as long as you bother to post.
You make up lies about me because you are incapable that you talk out of your backside every time you post.
further, Jon, there is a page on delta.com specifically highlighting the recovery measures that DL customers that were impacted by the storm can take and seek reimbursement for.
let us know, max, where we can find that same form for AA.
In fact, Gary JUST posted a story about the pathetic hotel that AA sent its customers to.
DL, in a crisis, is telling its passengers to find their own accommodations or get home via other means and send DL the bill.
THAT is why DL consistently gets less than half of the number of complaints with the DOT that AA gets even though carry about the same amount of domestic revenue
“about AA/AS and the JV that you had to be told they don’t have.”
A topic no one is talking about except the guy with voices in his head, as it turns out. I’ve never once said AA/AS have a JV. Even Cranky said he misunderstood my comment on the comment from MONTHS ago that you’re referencing. Do you really follow me this closely? lol. You are referencing a post from me on another website from MONTHS ago that even Cranky knows I’m well aware that AA/AS don’t have a JV? Are you this dumb? I know they don’t have one. lol. Your mental issues are nuts.
“You make up lies about me because you are incapable that you talk out of your backside every time you post.”
prove them wrong, Tim.
It’s well known on a.net Delta fired you. Delta employees brag about it because your’e so annoying.
Prove me wrong. Are you saying Delta did not fire you?
It’s also a fact you’re banned on a.net under multiple usernames. But… Prove me wrong. You’ve mentioned twice on separate websites how closely you track airliners.net but… are you back on? Should I let the Mods know your new name? I know your past names you’re banned under. 🙂
Get some sleep. You don’t know when you’re defeated.
Did C*********e issue a weather update for Atlanta this week?
This incident and its fallout definitely affected more than just ATL. While NYC area also had some ‘wind,’ supposedly (I didn’t think it was much), ATC apparently significantly limited flights for all three major airports at least on Friday (as well as earlier this week), average delays 1-3 hours, and some cancellations as well. There was also talk of strikes in other areas (DTW?)
Anyway, yeah, it’s been a challenging week for Delta (and others), though nothing like Crowdstrike last summer. Quite a fee diversions, which stressed rental car agencies, as people sometimes decide to drive in those circumstances. Hoping everyone gets things back to ‘normal’ by tomorrow (Sunday), but it’s looking a bit rough out there lately.
@Tim Dunn — I know this is anecdotal, but, on the bright side, I eventually made it to where I was going, and got my Shake Shack cheeseburger in First, too. Not bad.
1990
As is typical,
DL by virtue of the size of the ATL operation always has a harder fall when things go bad.
And yet other airline hubs simply fail fall more often. CLT has had ground stops for far more hours this week than ATL has.
max can’t win any argument based on facts so he engages in lies and attacks against other people.
It isn’t anyone else’s job to prove someone else’s lies wrong. It is THEIR responsibility to post facts.
I am glad you got your burger which everyone recognizes puts every other airlne’s burger to shame.
Delta looks very favorable compared to AA’s issues this weekend. Computer glitch delayed hundreds of flights Friday leaving crews and planes out of position all over. But somehow all cancellations that day were “weather” related. No compensation.
On Saturday, lots of aircraft and crews still out of position, more cancellations and as far as I know, all blamed on “weather” again.
A perfect example is AA3997 on Saturday evening, cancelled for “weather.” Cancelled 7 hours before departure. The expected plane was put on a DSM-PHX route instead of DSM-DCA almost definitely for operational reasons. Crew probably couldn’t operate the DSM-DCA-DSM turn? Especially considering the aircraft sat on the ground for 3 hours in PHX after operating DSM-PHX it seems like a crew issue(waiting for a new crew at the hub?). How can you possibly chalk that up to weather when the aircraft arrived on time in DSM and no weather In DSM or DCA?
Who knows, maybe there was a very odd way to legitimately call that one weather. Even if there is, it seems like a bad look compared to Delta with no Friday computer glitch and just weather coming through for its customers.
Tim you useless, flupping MORON— “post 47” — look at the bottom of that post— the SOURCE of the image — you total hapless, clueless douche!!
Post 47– you see it now?
The bottom?
How stupid are you trying to look?
Get a clue you brain-dead imbecile.
@Joe D: The travel insurance is for suckers.
Love the Ghostbusters quote and while I’m always ready to criticize Delta for something they’ve done wrong in this case I can only say bravo, well done!