American Airlines Now Lets You Redeem Miles For A VIP Experience At 20 Airports

Like Delta and United, American Airlines offers a high-touch airport meet and greet service called Five Star. (United’s service is actually outsourced.) What’s new is that American Airlines now lets you purchase their VIP airport service with AAdvantage miles.

You need to be ticketed in a premium cabin on an American Airlines flight in order to purchase Five Star service, which gets you airport meet and greet and escort through security, to the lounge and from there to the gate (there’s also service for connections and on arrival). It includes Admirals Club access, priority boarding, and assistance with flight re-accommodation during irregular operations.

Five Star is offered at 16 domestic airports and 4 international locations:

  • Domestic: Austin, Atlanta, Boston, Charlotte, Chicago O’Hare, Dallas Fort Worth, LAX, Miami, Nashville, New York JFK, New York LaGuardia, Newark, Philadelphia, Phoenix, San Francisco, Washington National

  • International: Buenos Aires, London Heathrow, Sao Paolo, Tokyo Haneda

LAX Flagship Check-in

While I haven’t seen any announcement, JonNYC reports that American will now let you redeem AAdvantage miles for Five Star Service – at an unsurprising rate of 1 cent per mile.

Only the base Five Star service is currently available. The additional premium offerings launched last year – like access to Flagship lounge and Flagship dining, tarmac transfers and use of the LAX Private Suite terminal are not currently available.

I wouldn’t redeem miles at a penny apiece, but those who have plenty of miles and no desire to add travel to a busy work travel schedule (in the normal world) certainly value using their miles for things besides flights. American doesn’t offer many of those opportunities, but is increasingly following the Delta model of allowing members to spend miles for things inside the airline.

Maybe a rollback of the 2018 price increase is in order for an era of lower travel demand?

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. This is typical AA. Base Five-Star or Premium Five-Star service. (For real service fly Alaska domestically)

  2. possible typo: “While I haven’t seen any announcement, JonNYC reports that American will not let you redeem AAdvantage miles for Five Star Service – at an unsurprising rate of 1 cent per mile.” I think you mean ‘now’ not ‘not.’

  3. Any chance to redeem AAdvantage miles for 5 star service on a flight?

    Just kidding.

  4. @Sam – sure you can book a First Class seat with points and get the same sort of base Five Star service as on the ground; no real meal, staff who make sure you know they are doing you a favor, lengthy check in procedures etc. etc.

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