About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

One More Reason Not to Book With Expedia

expedia bags
Jul 09 2017

Online travel agency sites have a role to play because as poor as most of them are, they do a better job displaying a broader range of choices than just Hilton, just Marriott, or just Hyatt. In other words they actually add value to consumers.

The problem is that Expedia, in my view, is terrible.

Continue Reading »

The Amazing Fight That Took Place Onboard Delta Flight 129 Thursday Night

Jul 08 2017

The story of Thursday’s Delta flight DL129 from Seattle – Beijing flight that had to turn around is finally coming out. We knew there was an unruly passenger in business class. Now we know who it was — and just how insane his actions were.

Twenty three year old Joseph Hudek IV was sitting in Delta business class, seat 1D, went for the exit door and tried to open it about an hour after takeoff. Flight attendants tried to stop him. Then other passengers got involved in the altercation.

Continue Reading »

United CEO Oscar Munoz Never Apologized to Doctor Dragged Off Flight and Bloodied

david drao
Jul 08 2017

United CEO Oscar Munoz originally issued a statement apologizing that passengers were inconvenienced and claiming that Dr. Dao had been belligerent. He since backtracked on that claim and publicly apologized. But he has never called Dr. Dao.

Dr. Dao actually says that he “would fly with United again” because of the changes to overbooking policies that airlines have made since his incident.

Continue Reading »