The Wall Street Journal is covering Chase’s hire of Matthew Massaua from Barclaycard to run the Sapphire Reserve product. Matt ran partnerships for Barclaycard, and is universally well-regarded.
Marriott will give you 1000 points for answering a simple question on Twitter.
And here’s the answer.
We used to think of miles as worth 2 cents apiece. That was a simplistic calculation, 25,000 miles paid for a $500 domestic ticket more or less. The truth is miles with several airlines used to be worth far more than 2 cents apiece. They’d sell you miles for 3.5 cents, and credit card signup bonuses were commonly 5000 miles (if anything at all).
Airlines have so devalued their miles that most aren’t worth anywhere close to 2 cents anymore, although the specific value of each currency varies. As a result, in order to get the same juice in consumer behavior as because, it’s necessary to…
In January the Department of Transportation published a ‘supplemental notice of proposed rulemaking’ on their existing rulemaking docket from 2014 regarding transparency of ancillary fees.
DOT proposed to that fees for first and second checked bag and carry on bag be disclosed “wherever fare and schedule information is provided to consumers” and this would have to be provided “at the first point in a search process where a fare is listed in connection with a specific flight itinerary, adjacent to the fare.”
A woman traveling with her elderly parents and her two year old was kicked off a Spirit Airlines flight. Spirit says it’s for failing to follow crewmember instructions. But the crux of the matter is what were those crewmember instructions.
Since it was Spirit Airlines, the flight was delayed. She “unbuckled her child and began breastfeeding since the plane was still boarding” and her son was hungry.
American Airlines has offered inflight power to passengers for years, but US Airways didn’t. In fact, after America West acquired US Airways they removed power from the US Airways planes that already had it. The idea was to reduce weight and save fuel.
It’s been four years since the American Airlines – US Airways merger. And in four more years they’ll finish putting power into the old US Airways ‘basket of deplorables’ fleet.
After earning more than half the world’s airline industry profits for three consecutive years, US airlines will only earn nearly half the world’s profits for 2017.
Remember that the next time you hear about an airline asking government for special favors, protection for jobs, or subsidies to start international service from a local airport. The desperation in their voice is fake.
FICO scores (versus VantageScore) are used in 90% of credit decisions. FICO is used in mortgages, which is precisely what I care about my credit score for. I’m not marginal for an auto loan.
Most of the time I don’t worry about my credit score. Pay bills on time and for the most part most people will be fine. But credit scores do matter for the big stuff, and when the score is marginal it can make the difference between approval and denial for rewards credit cards.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
British Airways no longer has a positive net promoter score among its own customers. They obliterated their reputation very quickly. And data shows that customers have become more likely to leave British Airways for a low cost carrier.
So rather than making BA more competitive, they’ve given up their competitive edge. There are lessons here for US airlines as well.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
