About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Basic Economy Fares Don’t Lower Ticket Prices, They Increase Ticket Prices

Jan 02 2017

When Delta started testing ‘Basic Economy’ fares in 2012 the idea was to compete with the ultra low cost carriers — they already had to match price, so they wanted to be able to offer a product that was closer to the limited service Spirit provided, in hopes that customers would buy up to more expensive fares for more services like pre-assigned seats.

Basic Economy fares are no longer just about competing with the ultra low cost carriers like Spirit, Allegiant, and Frontier though. At its recent investor day event we learned that Delta’s Basic Economy fares have spread to 38% of its markets — and growing.

Continue Reading »

A New Westin is Doing a Very Bad Thing to its Local Community

Jan 01 2017

A trend in upscale hotels is to embrace the local community, and make this a selling point to guests — to participate in farmers markets, bring in local artists, and become the ‘passport to experience’ a location ‘indigenously’.

The Westin Austin Downtown is a new build hotel in the heart of Austin’s music scene. Instead of celebrating the music, they’re suing over the noise.

Continue Reading »

Boeing 737 Captain Found Passed Out in Cockpit, Blows a .24

Jan 01 2017

A Canadian Boeing 737 pilot for Sunwing Airlines was found passed out in the cockpit yesterday morning. Gate and flight crew reported “he was behaving strangely.” His reported blood alcohol level was .24.

I’m always skeptical of details reported in the media about aviation-related incidents. Here there’s reporting of the route that the flight was supposed to be taking for the day:

Continue Reading »

When You Can Use the Lavatory Even When a Flight Attendant Says No (and How That Could Keep You Out of Jail)

Dec 31 2016

A video went viral this week of passengers being removed from a Delta flight from Minneapolis to Los Angeles. The flight returned to Minneapolis where it was met by police. Passengers cheers as a man and woman were led off the aircraft.

Apparently the woman needed to use the lavatory shortly after takeoff. She got up, but a flight attendant spoke up — we don’t know exactly what was said. The woman and her travel companion escalated things to the point where the pilot decided to set the aircraft back down at its point of origin.

Continue Reading »