About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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A Food Tour of Colombo, Sri Lanka

May 18 2015

Since I didn’t have much time, and I’m not an expert on either Sri Lankan food or getting around the capital, I decided to hire a guide for a few hours on my day in Colombo.

I found an excellent guide, and since it’s Sri Lanka it was reasonably priced. We began at the floating market, stopped at a street vendor and for some dessert, and at a Sri Lankan vegetarian buffet.

I will never look at eating my fruits and vegetables the same way again, and especially loved the kottu, made of roti, vegetables, egg, meat, and spices…

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No, Customers Aren’t Booking Away from American Airlines. Why Do You Ask?

May 18 2015

A USA Today column made the claim today that passengers are booking away from American Airlines due to customer service. It gets facts wrong, concedes customers aren’t *actually* avoiding flying American, and then points out one of the places it says customers are going – United – has more DOT complaints than American.

The article has been clogging up frequent flyer forums and my Facebook feed all day. Some logic needs to be applied here.

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Review: My First-Ever Hilton Suite Upgrade, at the Colombo Hilton (Sri Lanka)

May 17 2015

I had one night to spend in Colombo. It’s a popular stopover to and from the Maldives, since it’s inexpensive and easier to get in and out of than Male, though there the Maldives capital is increasingly accessible.

I actually wanted to spend the night in Colombo, though, and set up the trip this way on purpose. I could have done an outright stopover on my one-way Alaska Airlines-issued Emirates award, but I just booked it as a 23 hour connection. That was enough to grab some food in Sri Lanka.

For the night I chose one of the only Western chain hotels, the Hilton which is very much a business property.

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