About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Should Employees Be Upgraded Before Elite Passengers?

Sep 05 2015

Reader Jason asks, “You’ve long supported [American]’s no-complimentary-upgrade policy for lower elites. You’ve said this policy keeps the [first class] cabin emptier for top elites. But on my last two AA flights the [first class] cabin was completely full — and occupied largely by non-revs.”

I don’t think that’s the reason I’ve said I like American’s policy… but let’s talk about employee upgrades, and unlimited complimentary elite upgrades.

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How to Secure Award Tickets When Transferring Points Takes Time

Sep 05 2015

Reader Jesse asks for a Starwood points strategy: “I understand that many airlines release more award seats close to the dates. Well, I am ready to transfer up to 200k SPG points to make first class award seat dreams come true. But I heard SPG takes up to 2 weeks to transfer points. How would you know which airline program to transfer the miles to so they would get there in time?”

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