About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Private Eyes, They’re Watching You

The Transporation Security Administration is examining the use of RFID-tagged airline boarding passes that could allow passenger tracking within airports. Katherine Albrecht wonders whether the TSA will time how long she spends in the ladies room.

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Inside the Mind of a Hotel

This 2002 article tells Utell properties (e.g. ANA, Sofitel, Jurys) how they should set up their Priceline rates and how they should treat Priceline customers.(Hat tip to a post at BetterBidding.com.)

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Additional Slots Awarded for Reagan National

Washington, DC’s Ronald Reagan National Airport is currently limited both in the number of takeoffs and landings permitted (slot controlled) and in the distance that flights make travel to and from the airport (1250 miles). There are some exceptions to the 1250 mile ‘perimeter rule’ that have been carved out by Congress, for example Alaska Airlines currently flies one daily flight to Seattle and America West flies to Las Vegas. More flights are coming to National, including flights beyond the perimeter. The department awarded United Airlines with two daily flights to Denver; Frontier Airlines with four flights to Denver; Alaska Airlines with one daily flight to Seattle and one to Los Angeles; and America West Airlines with two flights to Phoenix. The Transportation Department awarded a number of short-haul slots, including two daily flights each…

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The economics of frequent flyer awards, airline perspective

Gary Steiger of Free Frequent Flyer Miles passed along this article which details frequent flyer award useage (how many awards claimed, what percentage of travel that accounts for) at each carrier, drawn from their most recent 10-K filings. The April issue of Inside Flyer (subscription required) has more to say about these 10-Ks, outlining what they reveal about the economics of frequent flyer miles. In simple terms, American thus estimates that a domestic roundtrip will cost them about $12.90. This is in fairly stark contrast to Delta and Northwest, which estimate their costs at $16.01 and $16.57, respectively. On average, it seems the cost of your free ticket is about $14.74. That’s a three-dollar drop from 2002. To illustrate just how profitable a frequent flyer program can be, then, let’s play with that $14.74 figure.…

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A weird, weird world

Just when I thought the world couldn’t get stranger than a man suing an airline for failing to warn him that drinking too much could be dangerous, come these stories: A 15 year old girl is charged with child pornography for sexually exploiting herself. A Virginia woman is charged with a felony for receiving oral sex. The judge in the case says that, the Supreme Court’s Lawrence v. Texas decision notwithstanding, a law’s constitutionality is the purview of the legislature and not the courts. The Georgia House of Representatives has passed a ban on women piercing their genitals.

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10,000 Bonus Miles for Grocery Shopping Online

Residents of California, Seattle and Vancouver Washington, Portland Oregon and Las Vegas can shop online with a minimum $100 purchase per order at Safeway or Vons and earn up to 10,000 bonus United miles on top of the standard 125 miles for every $250 spent. The offer is valid from March 31th to June 9th, 2004 and bonuses are awarded as follows: Shop 2 times – 1,000 Bonus miles Shop 4 times – 3,000 Bonus miles Shop 6 times – 5,000 Bonus miles Shop 8 times – 7,000 Bonus miles Shop 10 times – 10,000 Bonus miles

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Drink Beer, Earn Points

The U.S. Beer Drinking Team has a loyalty program. Details are sketchy, but the potential exists to turn 90 million American beer drinkers into a sophisticated database of consumer preferences.Mmmmm… Beer.

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Man sues airline after falling down escalator after drinking on flight

Sometimes a comment isn’t even necessary. A West Virginia man is suing an airline company, alleging it didn’t notify him that drinking alcohol at night might adversely affect passengers before he fell down an escalator at Southwest Florida International Airport. Floyd W. Shuler, 61, filed the lawsuit against Virginia-based US Airways Inc. in circuit court in Fort Myers. Shuler, who has lived part-time on Marco Island, said in the suit that US Airways was negligent by failing to warn him the effects of alcohol are greater at night on airline passengers, and that the company did not properly maintain the escalator at the airport when he fell down while using it on Aug. 28, 1999. “US Airways failed to warn (Shuler) and its other passengers of the increased effect that consumption of alcoholic beverages has…

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Meeting planner programs

The major hotel chains offer perks and points to meeting planners. In my experience, these points are generally ‘left on the table’ — that is, meeting planners don’t know about them. In most cases these offers don’t drive up the cost of a meeting. They’re really just a marketing expense that the hotel chains incur and the points can be had by those in the know. So if you plan meetings for a living or occasionally, be sure to take note: Marriott, Starwood, Hilton, and Hyatt all offer formal rewards programs for meeting planners. Priority Club offers American Express Gift Cheques for paying for meetings with an Amex. If you’re aware of other programs in this category, please let me know.

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