About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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The Marriott Devaluation Is Even Worse Than We Thought—Here’s The Data

Jan 30 2025

While Marriott eliminated its award charts, that doesn’t mean the Bonvoy program can’t give members advance notice that they’ll be making major changes to the points price of a free night at its hotels, or at least communicate with members at all about their decision to gut the value of points. Yet they chose not to respect their members this way. That leaves us to analyze the data ourselves.

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American Airlines Admits Costly Plane Configuration Mistakes, Blasts Boeing, And Fast-Tracks New Citi Perks

Jan 29 2025

After each quarterly earnings call, American Airlines top executives assemble in a conference room to give a ‘State of the Airline’ message to employees and answer questions. This is streamed to employees who aren’t there in person, and recorded for later viewing. For several years I’ve had an opportunity to review recordings of these events.

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Bankrupt and Desperate—Spirit Airlines Just Killed A $2.9 Billion Deal To Build America’s 5th Largest Airline

Jan 29 2025

The parties are not far off here! Spirit’s creditors are likely better off with some combination, under new management, than with the standalone turnaround plan. I would have assumed they see this and are negotiating for more rather than actually walking away. Yet Spirit’s bondholders indicated they would not extend the NDAs, effectively preventing further negotiations​.

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Court Blocks DOT’s Airline Fee Rule—Even Though It Had Authority, The Justification Was Botched

delta check in airport
Jan 29 2025

Airlines sued to stop the rule, and the U.S. Court of Appeals for the 5th Circuit issued an injunction suggesting that the carriers were likely to prevail on the merits, and suffer irreparable harm if the rules went into effect in the meantime. DOT itself estimates the cost to comply with the new rules in the hundreds of millions.

The court heard the case, and mostly sided with DOT but still sent the rule back for reconsideration because the agency failed to follow the Administrative Procedures Act is promulgating the final rule.

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