About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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CLEAR Leaves Passenger Details Visible At Airport Security For All To See

Sep 10 2023

CLEAR may have greater employee accountability than TSA – they say they fired the people responsible for last year’s lapses and their managers – but you’re still handing over your biometrics to a company and trusting them to manage those well, just as you’re trusting the federal government when you join PreCheck or Global Entry.

So how well are they managing them?

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Reveal: United’s New Narrowbody Lie Flat Business Class Seats

Sep 10 2023

Details of the new United Airlines lie flat business class seat for narrowbody Airbus A321XLR and a subset of the airline’s new Boeing 737-10 aircraft have been revealed.

Here, there’s a herringbone arrangement with passengers seated at a 49 degree angle, away from the window. And to pack in as many seats as possible, the patented seat creates an area that is shared between passengers – one passenger gets shoulder space, while the passenger beside them gets lower arm space – all in the name of cabin density.

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Passengers Demand Refund After Dog Flatulence Ruins Paris Flight

Sep 10 2023

If a seating arrangement is so untenable that a customer downgrades inflight, it does seem reasonable that the difference in fare should be refunded. The discomfort was because of the dog and their owner, but it’s an arrangement that’s still the responsibility of the airline, and the passengers who moved certainly didn’t get the product or experience that they paid for.

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U.S. Airlines Fail Passengers During Bad Weather. How To Take Matters Into Your Own Hands.

Sep 10 2023

There were over 1,350 flight cancellations in the U.S. on Saturday, led by regional carrier Republic which flies for the three largest airlines which saw 35% of flights cancel. When bad weather hits, it’s larger planes carrying more people that are usually given priority. Behind Republic were – in order – United, American, and Delta, together taking the four top spots for cancellations in the world.

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