About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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For Weeks, Air Serbia Has Been Losing Luggage, And The Bags Keep Piling Up

Jul 18 2023

Passengers flying Air Serbia in late June and early July were apparently having their bags lost at a very high rate. And many, perhaps most haven’t seen their bags since. Luggage is piling up at their hub airport in Belgrade. Reportedly only a couple of employees are processing large amounts of lost luggage for the Serbian national carrier, which flies to New York JFK and Chicago O’Hare, and nobody knows when or if they’ll work through the backlog.

People are literally calling the police in Belgrade to report their bags as stolen. Others are flying to Belgrade in search of their bags.

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[TECHNICAL ISSUE, NOT POLICY CHANGE] American Reduces Award Holds From 5 Days to 3 Days

Jul 18 2023

While most airline have eliminated the ability to put an award “on hold” one of the more consumer-friendly features of American AAdvantage has been the offer to hold an award for up to 5 days rather than having to purchase it immediately. (Travel within a week is limited to just one day.)

Without any announcement, American appears to have reduced the allowable hold time from 5 days to 3 days.

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