About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Why United Airlines Hired A New Head Of MileagePlus With No Airline Experience

Jun 14 2023

United Airlines turned a lot of heads when they brought in a Vice President of Comcast to be the new leader of their MileagePlus frequent flyer program. He had no experience in loyalty or working with airlines. And they were tapping someone from Comcast – one of the companies in America most hated by consumers – to lead their consumer marketing.

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American Could Reach 800 Flights A Day In Charlotte, But There’s Nowhere For Passengers To Wait

Why Charlotte Needs Another American Airlines Admirals Club
Jun 13 2023

Prior to the pandemic, American Airlines was growing its Charlotte hub to 700 flights. They got new gates and were doubling down on their Southeastern hub, with its low costs and access to Sun destinations. Charlotte was still second to Dallas – Fort Worth, where they were growing to 900 flights.

American’s future in Charlotte may be about to get even bigger, since the airport has started work on a new 10,000 foot, $1.6 billion runway west of the terminal.

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