The reason I shrug my shoulders a bit at the new Kansas City airport terminal is because it’s Kansas City. You go there if you want barbecue that hides the quality of meat and the cooking technique with a thick tomato-based sauce.
If you’re Kansas City and want to be part of the national conversation, you make sure your new airport terminal has… gender-neutral bathrooms.
A Melbourne-based couple traveling on Virgin Australia couldn’t get seats next to each other in business class when they booked. Virgin’s Boeing 737 premium cabin has just two rows up front.
So they took a window seat and an aisle seat on the other side of the aircraft, and tried to switch with another passenger when they boarded.
Airbnb takes a Minority Report approach to pre-crime profiling, banning people from renting who they deem likely to engage in prohibited activities like house parties before they’ve done anything improper.
And, it turns out, they ban people who are associated with people ineligible to rent.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Thursday was a tough day for Southwest Airlines employee culture. Flight attendants picketed the airline, while pilots walked out – again – on an employee rally, though possibly to their own detriment. They missed an incredible performance.
Some airlines just give call priority, others give dedicated agents, and there can be a tradeoff. If dedicated agents are overwhelmed sometimes you just want to get through to someone. During actual high call volume periods an airline might roll over its elite members on hold to the top of the general reservations queue.
Such dynamic call handling makes sense. At American Airlines, though, Platinum Pro members’ calls get priority but will now roll over into general reservations instead of to dedicated elite agents for international bookings according to an internal airline memo.
Phil Washington, head of the Denver airport, has been nominated to become FAA Administrator by the Biden administration. His experience in aviation is limited, Democrats concede, but his backers argue that he is a good manager of public sector bureaucracies.
That management is in question based on his involvement in a corruption scandal from his time at L.A. Metro, and a discrimination lawsuit involving his leadership in Denver. However it is neither his skills nor his management that have the potential to derail the nomination. It is his 24 years of military service.
Spirit Airlines flight 259 from Dallas to Orlando diverted to Jacksonville, Florida on Wednesday afternoon as smoked filled the cabin of the aircraft when the battery of a passenger’s electronic device caught fire in an overhead bin. Once on the ground, 10 passengers and crew were hospitalized.
Smoke also reportedly filled the cockpit. A retired fireman assisted cabin crew in dousing the flames. Meanwhile, air traffic control gave the flight’s captain a direct routing to get on the ground.
I’ve seen horror story after horror story, from requiring guests to mow the lawn to losing a day of their long weekend having to wait for plumbers. But I’m not sure I’ve ever seen anything quite like the listing from Corpus Christi, Texas that includes a charge of $50 per minute for late check-out and $50 per minute for early check-in (something usually offered free, if a unit is available). The property owner likes $50 charges, adding that much if guests wear shoes in the house. also
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
