About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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The Difference Between Scheduling Flights For Customers And Scheduling For Operations

Jun 19 2021

American Airlines is launching service between Austin and Washington Dulles in August. This flight is absolutely ideal for me. I live in Austin and in the Before Times my most frequent destination was Washington DC – a minimum of once a month, and often twice.

But the flight times are terrible – scheduled to allow a single plan to operate the route, rather than being scheduled for the business travelers who would actually take the flight.

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The President of AAdvantage Wants To Replace Award Charts With A Real Estate Website

Jun 18 2021

The President of the American AAdvantage program says they’re intending to get rid of award charts. He offered that they’re working on a replacement like “a real estate website that shows you how many people have bought a property in a given area and for what price range, as well as a ticker for how many people are looking at a specific property right now.”

The more I think about this model, and this analogy that he offers, the worse it sounds for customers.

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New Avis Warning About Discounts You May Not Be Eligible For

Jun 17 2021

The very first legal nastygram this blog ever received – 17 years ago, if memory serves – was from Avis over posting a list of their discount codes. There was nothing wrong about such a posting, of course.

People have long used discount codes to reduce the cost of their car rentals. Some they may be eligible for, others that are for employees of specific companies or members of specific associations that they aren’t eligible for.

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