Category Archives for Airlines.
In January American Airlines made a move to reduce tensions in its lounges instructing staff to avoid national news channels on the televisions unless specifically requested.
Now reportedly Delta SkyClubs are making a similar move.
The airline that pioneered lie flat seats in long haul business class hasn’t really refreshed their product since 2006. The current-generation British Airways seat is well past its prime, and is still going to be flying for many years.
The new ‘Club Suite’ will debut in their new Airbus A350s with 56 business class seats which start arriving in July and flying long haul October 1. They’ll be using the B/E Aerospace Super Diamond seat from Rockwell Collins (fully flat with direct aisle access) with a door added on.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
With Southwest Airlines now selling tickets to Hawaii they should be flying high. Not only is this a new desirable market, it should support credit card acquisitions because customers can now spend their points for more aspirational destinations.
But the carrier has been hobbled by mechanics slowing down the airline and the grounding of the 737 MAX.
There are two things American Airlines believes affects premium passenger perception of service: flight attendants referring to them by name, and offering predeparture beverages.
American Airlines flight attendants are inconsistent about offering beverages prior to push back. And there’s no consequence if they don’t. If they don’t consider themselves to have time, they can skip it.
One flight, though, finally had a good reason not to offer them — and even to skip most inflight beverage service too.
British Airways pioneered lie flat seats in long haul business class. The seats weren’t wide or private, but they were classy with blue fabric and brown leather. I actually liked the old lie flat business class seat that I flew a decade ago (‘New Club World’) more than the current iteration that feels like a sea of impersonal corporate cubes (‘Next Generation Club World’).
The current seat is well overdue for a refresh. The basics of the current seat began rolling out in 2006.
Pakistan International Airlines, the worst airline in the world, stopped flying to the US in October 2017 after 55 years of service.
Their flight used to operate Lahore, Pakistan – Manchester, UK – New York JFK. They weren’t allowed to fly non-stop to the U.S. for security reasons. The US government wasn’t comfortable with a plane load of passengers getting screened in Pakistan and flying to the States.
American Airlines is the sole remaining US carrier serving Venezuela and there are few other airlines flying in and out of the country as well. As the nation has fallen apart, with mass shortages, rampant crime, and inflation over 5000%, American Airlines had found their Venezuela routes extremely profitable — because there was so little air service left.
With flight crews getting robbed by bandits airlines fly crews out of the country rather than overnighting, and try to refuel elsewhere as well.
American Airlines hosts a ‘state of the airline’ event for employees after its earnings calls. There senior management shares their vision for the company and employees can ask questions. In addition to those questions that are asked live, there are followup questions that get asked – and answered – in writing.
The airline has shared written responses to several employee questions, and some of those were interesting (to me).
Sixteen women headed out Thursday on American Airlines from Sacramento to a bachelorette party in Cabo San Lucas while first connecting in Phoenix.
As they were about to board their connecting flight they were stopped — the bride‘s mother appeared to be intoxicated. Her daughter excuses it because she was nervous flying for the first time “in over 20 years” which is why she “had a few alcoholic drinks before their first flight.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
