Category Archives for Airlines.
While Korean Air’s first class lags in quality behind many other Asian carriers, I’ve especially liked that I could fly to Asia in first class and connect onward in first class as well because much of their intra-Asia route network offered a first class cabin. That’s being scaled back.
Over the summer I reported a rumor that Etihad was in talks to join Star Alliance. That rumor heated up substantially in February.
Etihad is now joining Air Canada’s Aeroplan as an earning member
Earlier today British Airways declared that they are planning to devalue their partner award chart effective May 30 but declared that they wouldn’t tell us what the new prices would be.
Apparently, however, prices are actually loaded into BA systems.
British Airways has a history of making changes to its award pricing without notice, and also of giving a few months’ notice. When they moved from an award region chart to distance-based pricing in 2011 they told us they were changing pricing but not what prices would be. When that happens you know they won’t be ‘changes you’re going to like’.
Now we’re once again learning of impending changes but not what the details of those changes will be.
After the Ethiopian Airlines disaster and before the FAA grounded the Boeing 737 MAX American Airlines pilots came out declaring the aircraft safe.
Now they suggest it’s not safe to bring back as-proposed. Those are two positions which are difficult, but not impossible, to reconcile.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Starbucks was asked about devaluing their program on their earnings call and they claimed customers don’t mind because fewer customers picked up the phone to call and complain than they had anticipated and fewer customers are complaining about this devaluation than their 2016 devaluation.
American Airlines CEO Doug Parker explained a year and a half ago that executive bonuses were determined by their ability to hit these profit figures, earning partial bonuses at $3 billion, and more at the $5 billion and $7 billion levels.
So what happened to executive bonuses when the airline failed to meet this goal for 2018? No one received bonuses, just as the CEO promised. Executives received bonuses.
In the fall I walked through American Airlines financials to show that the airline is losing money flying but earning an overall profit thanks to selling frequent flyer miles to banks.
That remained the case for the last quarter and full year of 2018.
In the American Airlines internal podcast Kurt Stache, American’s Senior Vice President of Sales, Marketing, and Loyalty talked about the airline’s new Airbus A321neo, on board entertainment, the airline’s new mission, and getting customers to want to recommend the airline.
He’s a legacy American Airlines executive who once ran the AAdvantage program, and AAdvantage reports up to him.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
