Category Archives for Airlines.
United Airlines employees may be known for a chain of events that led to the David Dao beating, for shoving an elderly man to the ground and threatening to steal his miles if he complained, and for killing a dog.
But abusing travel benefits? That’s a step too far.
Two years ago a Qantas flight attendant was awarded six months’ pay after being fired for stealing alcohol and lying about it. He claimed the beer in his jacket and vodka in his pants got there by mistake. He “inadvertently pocketed the beer and vodka while serving passengers.” And while he really had no idea, “the gin might have come from a hotel mini bar.”
So what does it take to lose an appeal to Australia’s Fair Work Commission?
Priority Pass has a create new lounge option — access to Gameway locations which are available at the Dallas Fort-Worth airport (with plans to expand to other airports, hopefully they’ll be part of Priority Pass too).
Yesterday American Airlines grounded 14 Boeing 737-800s. These are planes that have undergone the ‘Oasis’ modification – to replace interiors with more seats; less comfortable seats; less distance between seats; less recline; no seat back video; and smaller lavatories plus bigger overhead bins.
I’m now learning more about issues with the aircraft being inspected.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
In December I wrote that Delta has added basic economy restrictions to the lowest award prices for some routes. This was limited to just a few cities.
Now the travesty has spread.
I’ve been a huge critic of the American Airlines “Project Oasis” to take their existing Boeing 737s and replace interiors with more seats; less comfortable seats; less distance between seats; less recline; no seat back video; and smaller lavatories (plus bigger overhead bins).
However it seems there’s now a whole new problem with this project.
Southwest Airlines is known for the personality of its flight attendants, and the way they lyricize their safety briefing often goes viral in social media. It really shows their corporate culture of fun.
United’s flight attendants will be permitted to show their personality when making in-flight announcements starting April 1.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines seemingly spends an awful lot of time talking to employees about my blog posts whether it’s Vasu Raja responding to what I write about New York JFK or Doug Parker getting defensive about the 737 MAX.
The airline is clear in its financials though that they lose money flying planes and all their profit is accounted for by the sale of frequent flyer miles. American is telling their employees not to worry though despite the way “some online commenters have tried to oversimplify” the airline’s financial results.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
